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Dvr keeps restarting every 5-10 mins of just trying to watch a movie

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Dvr keeps restarting every 5-10 mins of just trying to watch a movie

My DVR is not working right. It keeps rebooting it self every time I try to put on last movie or Netflix. I have restarted it numbers of time. And still keep getting the same problem. What do I do? Should take it in and have them replace it?

Expert

Re: Dvr keeps restarting every 5-10 mins of just trying to watch a movie

Have you unplugged and also reset the X1 box that controls the DVR. This may help.

 

Also check all connections, and cables, to make sure nothing is loose. It is possible the movie never got saved correctly because of this.


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Official Employee

Re: Dvr keeps restarting every 5-10 mins of just trying to watch a movie

Hello Galvan27! Welcome to the Xfinity Forums.

I would be more than happy to help you with this issue. Does your DVR reboot itself during specific movies, or does it happen regardless of what you are watching?


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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