I recently downgrated from the top of the line package to the 140+ channels package. I'm trying to get the "Free to me" guide option to work, but it's still showing ALL the premium channels.
I've done both a quick and a deep reset of the box, but neither helped.
Any ideas how I filter out stuff I no longer have access to?
Thanks in advance!
I had the same problem for months after swapping one premium channel for another. Even though I couldn't view the old selections...both the old and the new showed up in the "free to me" sort. Reboot...software refresh...nothing helped. I suggest contacting customer service. For some reason, it seems they have to manually "push" your account subscription details across to the X1 system. They did that yesterday on my account and finally the "free to me" sort appears correct.