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Hi, jmmcbandz - Do you save each of your recording as "save for a year"? How much free space do you have on your DVR?
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@jmmcbandz - 3% left is not enough. The DVR saves some space for future recordings. It will record and then delete a recording if there is no space. Actually, if you don't have enough space it will cause a lot of issues and we don't recommend it. If you would like to get more space, you can get an additional DVR.
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@RobertWy wrote:
@ComcastElla wrote:
@jmmcbandz - 3% left is not enough. The DVR saves some space for future recordings. It will record and then delete a recording if there is no space. Actually, if you don't have enough space it will cause a lot of issues and we don't recommend it. If you would like to get more space, you can get an additional DVR.
I had all 8 episodes of Yellowstone in my Recordings folder and they just disappeared and there is no way to recover them. I have three DVR's and about 30% used.
try rebooting them all and then checking each to see if the recordings are still 'there' (on that machine). did you look in deleted files? were they a year old?
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@RobertWy - Did the episodes disappear from the physical DVR or Cloud?
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@RobertWy wrote:
@ComcastElla wrote:
@RobertWy - Did the episodes disappear from the physical DVR or Cloud?
They disappeared from the Saved/Recordings folder and they are not any of my X1 devices.
How long are Save/Recordings supposed to remain? And BTW, those Saved/Recordings never appeared in the Saved/Recordings Recently Deleted folder.
i've never had that happen. once i had to go to a particular DVR to play a recording that didn't show up anywhere on the other x1 equipment at all. i use when space is needed and have some nearly 6 months old still not removed from home DVRs.
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@RobertWy - Apologies for the delayed reply. Let me take a closer look at your recordings. Could you please send me a private message with your full name? Thank you!
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@RobertWy - Thank you! I got it and replied back.
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@RobertWy wrote:
@ComcastElla wrote:
@RobertWy - Thank you! I got it and replied back.
I spoke to tech support. It appears the Cloud is the cause of my saved recordings being deleted. Since it can hold only 60 hours, it deletes the oldest ones to make room for the newer ones. The only way I can watch those that are deleted is to hope they appear in On Demand. In the case of Yellowstone, all eight episodes are in On Demand.
the home DVRs are not affected by cloud auto delete for room. if someone deletes the program on cloud DVR then it will delete on the home DVRs.
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@jmmcbandz wrote:
The automatic deletion from the cloud has never affected the home DVR before. There are always more recordings on the DVR than on the cloud. And, it's the newest recordings getting deleted. I assume this must be a malfunction in the X1 DVR. It is 2 or 3 years old at this point. I am hoping to avoid having to replace it since a lot of saved recordings will be lost. I assume there is no way to move old recordings onto a new DVR.
it is possible that someone that has access to your stream (your username or secondary emails on your account) is viewing/deleting the programs. If you keep up with the known recordings (when recorded-day-time, channel, program name, episode etc) then an Official employee can look at the logs and determine 'how' it was deleted.
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@Rustyben - If the episode was recorded a long time ago (more than 3 months) - we can't always check it and we escalate it to the Tech Support.
@RobertWy - Please keep an eye on your recordings and let me know if you will see any new examples of missing recordings.
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@RobertWy - Do you want to replace it with the 4K DVR or Xi6? I know that Xi6 is not yet available to request but we are working on it.
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@RobertWy - Got you. Don't hesitate to reach me at any time. Happy Holidays!
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