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DVR recordings stopping mid playback

New Poster

DVR recordings stopping mid playback

This problem is becoming more and more frequent.

I start watching a recorded program before it is finished recording, and somewhere during the playback I am kicked out to live tv. If I try to play the recording again, it kicks me out at the same spot each time.

So my X1 will show the entire show was recorded, but it will not let me watch the entire show
Expert

Re: DVR recordings stopping mid playback


wrote:
This problem is becoming more and more frequent.

I start watching a recorded program before it is finished recording, and somewhere during the playback I am kicked out to live tv. If I try to play the recording again, it kicks me out at the same spot each time.

So my X1 will show the entire show was recorded, but it will not let me watch the entire show

does this happen on all recordings even ones that have completed recording before you play them back?




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New Poster

Re: DVR recordings stopping mid playback

I am also having the playback problem.  It shows the program recorded, but stops 40% of the way. Also the automatic reding of overtime extending of sporting events doesn't work any more.  Cuts off last two holes of a golf tournament or last few minutes of a basketball game.

 
New Poster

Re: DVR recordings stopping mid playback

I'm having the same issue. This does not happen on all shows. If it is a 30 min show, it shows it recorded all the show but during playback it will kick you out to live TV, no error message. If you try to replay it, it does it again at the same spot. I also notice the auto-pad feature is not working.  Has anyone found a solution?

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New Poster

Re: DVR recordings stopping mid playback

My Comcast/Xfinity DVR will stop playback of a recorded movie, too, but usually within a few minutes of the beginning of the playback. It doesn't matter what time of day it is. My recordings will stop playback during regular business hours as well as late at night, pre-dawn, etc. This problem just started happening about a week ago (around 8/31/2018 or 9/1/2018), and, from what I've observed (at least in my case), only seems to affect recordings that I've already watched. I noticed that this issue has been happening to other Xfinity customers for several years. If I mark a recording "Unwatched," the problem disappears. 

 

Another issue is that I've been seeing the "DVR not available" message more frequently in the last week or so. This messsage appears at all times of the day. If I restart a recording's playback (again, usually after marking it "Unwatched"), then the DVR works fine. I think the problem is probably that Xfinity released a bad update recently. 

 

The recent problems I've had with the Xfinity DVR are really the last straw, as far as I'm concerned. I pay way too much money each month to have the problems that I've been having since I switched to Xfinity in 2016. I am coming very close to cancelling my cable and going with SlingTV. I might have to still deal with Xfinity for Internet, but at least I won't have to deal with their terrible cable service.

New Poster

Re: DVR recordings stopping mid playback

Same issue here, any updates on how to fix this? Unplugging to force a restart is not helping.
Regular Contributor

Re: DVR recordings stopping mid playback

I am having this same problem.   It happens about once every 2 weeks or so and is random.  My recorded show just stops, and when I exit, the top 3rd of the screen is darker.  By doing a restart I can get back to normal.  But I then have to watch the show ON DEMAND, because if I go back to the DVR recording, the same thing happens in the same spot.

Regular Visitor

Re: DVR recordings stopping mid playback


@tbill1 wrote:

I am having this same problem.   It happens about once every 2 weeks or so and is random.  My recorded show just stops, and when I exit, the top 3rd of the screen is darker.  By doing a restart I can get back to normal.  But I then have to watch the show ON DEMAND, because if I go back to the DVR recording, the same thing happens in the same spot.


I'm having the same issue except it happens on anything I watch from my dvr. The recording will just freeze for 10-20 seconds, screen will go dark with the progress bar showing with the 3 dots in the middle and the top 1/3 of the screen appears darker. Only way to recover at that point is a reset.

 

About ready to take the box to xfinity store and ask them to switch it out.

Regular Contributor

Re: DVR recordings stopping mid playback


@oodles wrote:

@tbill1 wrote:

I am having this same problem.   It happens about once every 2 weeks or so and is random.  My recorded show just stops, and when I exit, the top 3rd of the screen is darker.  By doing a restart I can get back to normal.  But I then have to watch the show ON DEMAND, because if I go back to the DVR recording, the same thing happens in the same spot.


I'm having the same issue except it happens on anything I watch from my dvr. The recording will just freeze for 10-20 seconds, screen will go dark with the progress bar showing with the 3 dots in the middle and the top 1/3 of the screen appears darker. Only way to recover at that point is a reset.

 

About ready to take the box to xfinity store and ask them to switch it out.


When you get the black screen, does it eventually revert to live tv by itself, or do you have to press "exit" ? I wait about 2 minutes and give up and then press exit.  My problem only occurs once in a while, not every recording like you mentioned.  I don't want to swap out my DVR box because I have music concerts saved that I don't want replaced with inferior cloud versions.