Community Forum

DVR issue

New Poster

DVR issue

Hello, I am having an issue with my DVR. I sat down tonight to watch a show that’s on Friday nights and noticed it didn’t record. I thought maybe it wasn’t on for some reason but found it on demand. I decided to look at upcoming recordings and nothing is there except something I set to record that starts on Sunday. So all the upcoming shows I have set for series recording have just stopped recording? Other than resetting up all the shows I record, does anyone have a fix?
New Poster

Re: DVR issue

I have find the same thing happening to me. All my scheduled recordings disappeared on my set top boxes since Friday (9/7/19). I do see that in the stream app they are still there but the shows that should have recorded Saturday didn't... Would love any help as well!
New Poster

Re: DVR issue

https://forums.xfinity.com/t5/X1/All-scheduled-recordings-suddenly-gone/td-p/3258560?lia-action-toke...

 

This post here has a couple solutions that seem to be hit or miss for those that are trying them.  I have tried all of these suggestions without any luck.  It's just so crazy weird that I can look at everything that we setup over the years in the Stream App's scheduled list but not on my set top box. I guess after spending hours with the customer service reps I got an answer of me having to resubmit every show that we had set to record, yay..... 

Official Employee Digital Care

Re: DVR issue

Hello and thank you all for posting. We are sorry to hear about the technical issues you all are experiencing. Have you attempted to do a system refresh on your equipment, up to this point? Here is more information on that here: https://www.xfinity.com/support/articles/x1-system-refresh.


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