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DVR “auto extend” no longer working

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DVR “auto extend” no longer working

I use the DVR to record all Boston Bruins games and usually watch them later in the night. For as long as I’ve had the DVR, a year and a half, the auto extend feature has worked fine and I get the whole game. In fact it usually goes well past the end of the game into the postgame show. In the past week, however, I have had two games cut off and stop recording before the game ends. Tonight it recorded until the end of regulation but cut off before the overtime period started. The other day it didn’t even reach the end of regulation, cutting off with 2 min left in the game. Since auto extend is supposed to be automatic and not something we choose, I don’t know what I’m supposed to do to make this stop happening? Very frustrating to watch over 2 1/2 hours of a game and then have to go on the internet to find out how it ended.
Silver Problem Solver

Re: DVR “auto extend” no longer working


@AsphaltJungle wrote:
I use the DVR to record all Boston Bruins games and usually watch them later in the night. For as long as I’ve had the DVR, a year and a half, the auto extend feature has worked fine and I get the whole game. In fact it usually goes well past the end of the game into the postgame show. In the past week, however, I have had two games cut off and stop recording before the game ends. Tonight it recorded until the end of regulation but cut off before the overtime period started. The other day it didn’t even reach the end of regulation, cutting off with 2 min left in the game. Since auto extend is supposed to be automatic and not something we choose, I don’t know what I’m supposed to do to make this stop happening? Very frustrating to watch over 2 1/2 hours of a game and then have to go on the internet to find out how it ended.

I always record the program after my NBA game to pick up any playing time after the scheduled time.  Just the way it is; I don't rely on auto extend.

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Regular Contributor

Re: DVR “auto extend” no longer working

Most games let you manually add 30, 60, or 90 minutes

Valued Contributor

Re: DVR “auto extend” no longer working


@AsphaltJungle wrote:
I use the DVR to record all Boston Bruins games and usually watch them later in the night. For as long as I’ve had the DVR, a year and a half, the auto extend feature has worked fine and I get the whole game. In fact it usually goes well past the end of the game into the postgame show. In the past week, however, I have had two games cut off and stop recording before the game ends. Tonight it recorded until the end of regulation but cut off before the overtime period started. The other day it didn’t even reach the end of regulation, cutting off with 2 min left in the game. Since auto extend is supposed to be automatic and not something we choose, I don’t know what I’m supposed to do to make this stop happening? Very frustrating to watch over 2 1/2 hours of a game and then have to go on the internet to find out how it ended.

Sporting events should be recorded manually

https://www.xfinity.com/support/articles/x1-set-a-manual-recording-for-a-channel

 

Recording time up to 7 hrs.

Official Employee

Re: DVR “auto extend” no longer working

@AsphaltJungle

 

We apologize for the inconveneince, we've identified a bug in the logic for this feature and we have a fix in place and will have it out soon.


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Silver Problem Solver

Re: DVR “auto extend” no longer working


@ComcastWilliam wrote:

@AsphaltJungle

 

We apologize for the inconveneince, we've identified a bug in the logic for this feature and we have a fix in place and will have it out soon.


Wow!  Thanks for the information.

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I am just a customer, volunteering my time to help other customers here in the Forums.
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