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DVR Remote

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DVR Remote

My original remote stopped functioning correctly --- the direction arrows became non-responsive.  I went to the local Xfinity store, which promptly gave me a replacement.  I am very unhappy with the replacement.  The selection button and the direction arrows require too much precision and too much pressure.  I am 73, with arthritic hands.  It is literally painful for me to operate the referenced section of the remote.  I returned today to the Xfinity store, but I was told that there are no remote configurations available, other than the one I now have in hand.

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Re: DVR Remote


@GarynBarb wrote:

My original remote stopped functioning correctly --- the direction arrows became non-responsive.  I went to the local Xfinity store, which promptly gave me a replacement.  I am very unhappy with the replacement.  The selection button and the direction arrows require too much precision and too much pressure.  I am 73, with arthritic hands.  It is literally painful for me to operate the referenced section of the remote.  I returned today to the Xfinity store, but I was told that there are no remote configurations available, other than the one I now have in hand.


eBay has many XR11's for sale.


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Re: DVR Remote

Accepted solution.