Community Forum

DVR Recoring Reruns Despite Setting for New Episodes Only

New Poster

DVR Recoring Reruns Despite Setting for New Episodes Only

Hi,

I just got Xfinity and have set up my DVR to record only new episodes of my shows. It seems like the DVR is recording all instances of each show regardless of its status as a new or repeat episode. What can I do to make the Xfinity DVR work like it should?
Official Employee

Re: DVR Recoring Reruns Despite Setting for New Episodes Only

Can you give an example?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Silver Problem Solver

Re: DVR Recoring Reruns Despite Setting for New Episodes Only


@swimguydc wrote:
Hi,

I just got Xfinity and have set up my DVR to record only new episodes of my shows. It seems like the DVR is recording all instances of each show regardless of its status as a new or repeat episode. What can I do to make the Xfinity DVR work like it should?

I have seen this; it's an issue with what the content provider supplies to Comcast; if they don't provide the information to identify episodes as new, we can't program them.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
New Poster

Re: DVR Recoring Reruns Despite Setting for New Episodes Only

Sure thing. For example, the Simpsons records every morning at 1 am but new shows only air on Sunday evenings. Is there any way to limit the recordings to a single day or timeframe?

The bottom line is that I don’t want to spend time deleting rerun episodes or trying to figure out what’s a new episode every time I try to watch my DVR.
Official Employee

Re: DVR Recoring Reruns Despite Setting for New Episodes Only

It looks like you have Fox and Fox plus. Try deleting your series recording, go right to the guide, and choose Simpsons on Fox and see if that corrects it

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: DVR Recoring Reruns Despite Setting for New Episodes Only

I have this issue with just about everything that I have set to record. Deadliest Catch is recording Season 5 Episode 7 tonight and that was like 9 seasons ago. American pickers, Gold Rush and more. They all do the same thing.
Expert

Re: DVR Recoring Reruns Despite Setting for New Episodes Only


@benjamin921 wrote:
I have this issue with just about everything that I have set to record. Deadliest Catch is recording Season 5 Episode 7 tonight and that was like 9 seasons ago. American pickers, Gold Rush and more. They all do the same thing.

if you examine a future episode to be recorded as you describe check to see if the episode is marked 'new' or 'repeat' or not marked at all. some networks carry programs later that originally aired on other networks and mark the 'run' as new as it is new on their network. if an episode is not marked as 'repeat' then it will always record.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: DVR Recoring Reruns Despite Setting for New Episodes Only

Well Rustyben, that will be the case. I never looked at what channel it was recording from. Now I know. Thanks!
Expert

Re: DVR Recoring Reruns Despite Setting for New Episodes Only


@benjamin921 wrote:
Well Rustyben, that will be the case. I never looked at what channel it was recording from. Now I know. Thanks!

no problem. you can set the series recording to only record from one channel if you like.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!