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DVR Data Erased After Swapping Modem

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DVR Data Erased After Swapping Modem

Last week I replaced my Cable Modem on Thursday with a newer model. That went smoothly and everything updated. The next day, I noticed I had no HD Channels. A reboot of the X1, and they came back. I was still able to access them on my phone so I knew the service was the issue. Later in the day I was told that all of our Saved DVR shows were gone. I checked on my phone and computer and they were gone from the website/app as well. It's too much of a coincidence that this happened within 24 hours of me swapping modems. This last set of X1 boxes have been a nightmare since I got them. I'm getting ready to cancel my TV Subscription. Why would all of my saved shows disappear whether it's the modem swap or not?

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Re: DVR Data Erased After Swapping Modem


@Nadical wrote:

Last week I replaced my Cable Modem on Thursday with a newer model. That went smoothly and everything updated. The next day, I noticed I had no HD Channels. A reboot of the X1, and they came back. I was still able to access them on my phone so I knew the service was the issue. Later in the day I was told that all of our Saved DVR shows were gone. I checked on my phone and computer and they were gone from the website/app as well. It's too much of a coincidence that this happened within 24 hours of me swapping modems. This last set of X1 boxes have been a nightmare since I got them. I'm getting ready to cancel my TV Subscription. Why would all of my saved shows disappear whether it's the modem swap or not?


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