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Continuous error codes on X1 box

Regular Visitor

Continuous error codes on X1 box

I am having a lot of problems with my X1 box lately. So much so I have to reboot it 2-3 times a day. It freezes up and won't change channels and when pushing a button on the remote it says "Unable to connect to X1 platform" with error code RDK-03030. I can reboot the box and sometimes this corrects the issue but most often not. Usually after rebooting I get another error that says "something's not quite right" with error code RDK-03004. There will also be a code on the box itself (1PSt). This can las from a few minutes to hours. I'm not sure what to do.
Official Employee

Re: Continuous error codes on X1 box

That means you have signal issues. Check your cable, connections, remove any unnecessary splitters.

I ran into that error (03030)in the field today and it was the stinger inside the cable ( too short) not making good contact with the coax input on the box
Official Employee