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Constant Netflix App Issues

Regular Visitor

Constant Netflix App Issues

I've been having constant issues with the Netflix app on the X1 box over the last two weeks, including:

 

  • the netflix app freezes
  • the netflix app stops suddenly and kicks the box out to the regular cable programming
  • sometimes I can't login to Netflix.  When I click on the app, it just returns to the cable programming
  • the video stutters and jerks

Resetting the Netflix app has no effect.  When the app freeze or login fails, I am able to restore access by restarting or refreshing the cable box.   Nothing fixes the issue with the video.

 

All cable programming works fine on all channels.   Streaming netflix over the internet using the netflix app on the ipad works great.

 

The Tier 3 comcast support representative confirmed that all signal levels look good.

 

I'm assuming the modem in the X1 box is failing, but want to check to see if there are other solutions before going through the hassle of another equipment exchange.   This box is only two months old and would be my fourth comcast equipment failure.

Valued Contributor

Re: Constant Netflix App Issues


@Bill-97 wrote:

I've been having constant issues with the Netflix app on the X1 box over the last two weeks, including:

 

  • the netflix app freezes
  • the netflix app stops suddenly and kicks the box out to the regular cable programming
  • sometimes I can't login to Netflix.  When I click on the app, it just returns to the cable programming
  • the video stutters and jerks

Resetting the Netflix app has no effect.  When the app freeze or login fails, I am able to restore access by restarting or refreshing the cable box.   Nothing fixes the issue with the video.

 

All cable programming works fine on all channels.   Streaming netflix over the internet using the netflix app on the ipad works great.

 

The Tier 3 comcast support representative confirmed that all signal levels look good.

 

I'm assuming the modem in the X1 box is failing, but want to check to see if there are other solutions before going through the hassle of another equipment exchange.   This box is only two months old and would be my fourth comcast equipment failure.


 

I'm experiencing the same issue you describe here :

  • the netflix app stops suddenly and kicks the box out to the regular cable programming

I have not been able to obtain an answer to the Issue. I don't know if it's an Issue with the cable box modem, Internet/signal Issue or a possible server overload?

 

I do wonder if it's related to connection speed because comcast does put a data cap on user Accounts

See connection recommendations:

https://help.netflix.com/en/node/306   (Just found the article so I plan to try what they suggest)

 

 

 

New Poster

Re: Constant Netflix App Issues

I just switched to comcast Netflix bundle and having same issues.  Mostly movies stuttering.  Issue wasn’t there prior to switching over.  Can’t seem to find what the problem is and no fix.  I tried Netflix on my other devices and it runs fine.   

Silver Problem Solver

Re: Constant Netflix App Issues


@Mkwu2u2 wrote:

I just switched to comcast Netflix bundle and having same issues.  Mostly movies stuttering.  Issue wasn’t there prior to switching over.  Can’t seem to find what the problem is and no fix.  I tried Netflix on my other devices and it runs fine.   


Are you using a wireless connection?

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Official Employee

Re: Constant Netflix App Issues

Hello everyone, thank you for using the forums for your concerns, were you able to get this issue fixed?


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Regular Visitor

Re: Constant Netflix App Issues

I’m still having issues with the Netflix video quality over X1 (stuttering), but haven’t had the issues lately with the app freezing. I think I need to switch out my cable box.
New Poster

Re: Constant Netflix App Issues

I’m having the same Netflix video stuttering issues. Replaced the box, new modem, sevice tech came out to check wires and cable hookups. Everything checks out. But still having the issue. Doesn’t happen when I stream from my smart tv. Only when using Netflix through xfinity box app. Any help would be great. I’m about to call and make another complaint to see what xfinity can do for me.
Silver Problem Solver

Re: Constant Netflix App Issues


@Dougiedo wrote:
I’m having the same Netflix video stuttering issues. Replaced the box, new modem, sevice tech came out to check wires and cable hookups. Everything checks out. But still having the issue. Doesn’t happen when I stream from my smart tv. Only when using Netflix through xfinity box app. Any help would be great. I’m about to call and make another complaint to see what xfinity can do for me.

Which X1 box do you have?

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box

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Regular Visitor

Re: Constant Netflix App Issues

I’m having the issue on the Pace XG1V3
Silver Problem Solver

Re: Constant Netflix App Issues


@Bill-97 wrote:
I’m having the issue on the Pace XG1V3

Darn; I don't have that one.  Sometimes it helps to test with the same model.

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New Poster

Re: Constant Netflix App Issues

I am also experiencing issues with Netflix on X1 platform.  I will get error message when trying to move to next episode of a show. It will then prevent other apps from opening, when I exit to regular TV there is no sound and I have to reset the box to get it to work. I don't think it is a coincidence and there is an issue with the streaming of Netflix through Xfinity. I have also experienced stuttering / jerky video with some shows on Netflix. We have the high speed internet so that should not be a factor. Comcast is known for throttling internet so it may be related. They should not offer apps if they cannot support the requirements to run them.  

Silver Problem Solver

Re: Constant Netflix App Issues


@srmedic65 wrote:

I am also experiencing issues with Netflix on X1 platform.  I will get error message when trying to move to next episode of a show. It will then prevent other apps from opening, when I exit to regular TV there is no sound and I have to reset the box to get it to work. I don't think it is a coincidence and there is an issue with the streaming of Netflix through Xfinity. I have also experienced stuttering / jerky video with some shows on Netflix. We have the high speed internet so that should not be a factor. Comcast is known for throttling internet so it may be related. They should not offer apps if they cannot support the requirements to run them.  


https://forums.xfinity.com/t5/X1/netflix-stutter/m-p/3161558#M158577

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New Poster

Re: Constant Netflix App Issues

I have the jittery video on everything on netflix app as well. It’s been 31 days and two tec visits and a new box. It’s is in the Comcast app not the box. Still not fixed and Comcast seems to be unable to fix it

New Poster

Re: Constant Netflix App Issues

Same here....

It seems to be an issue with the Netflix application/drivers, etc that Comcast is using.

There's nothing users can do to solve it at the moment....