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Comcast to Launch YouTube on Xfinity X1

Contributor

Re: Comcast to Launch YouTube on Xfinity X1

It's not your DVR that's the problem. As I mentioned earlier in a post today it's the coding/software that has a bug or bugs in the YouTube app,  They are working on it with no deadline date unfortunately. Because it's so spotty it's the reason I believe that it's taking so long to fix. That said, I think Comcast should of been more considerate to us customers and kept this YouTube app in the beta stage a little longer before they rolled it out last week. At least they could of sent all of the customers an email and a message to our TV message box apologizing to us and to say they are working on it. in fact I told the customer service rep, to pass that suggestion on.

 

Gold Problem Solver

Re: Comcast to Launch YouTube on Xfinity X1

If that is true, then why has YouTube worked perfectly for me since the day Comicast launched it...???



GMan2 wrote:

It's not your DVR that's the problem. As I mentioned earlier in a post today it's the coding/software that has a bug or bugs in the YouTube app,  They are working on it with no deadline date unfortunately. Because it's so spotty it's the reason I believe that it's taking so long to fix. That said, I think Comcast should of been more considerate to us customers and kept this YouTube app in the beta stage a little longer before they rolled it out last week. At least they could of sent all of the customers an email and a message to our TV message box apologizing to us and to say they are working on it. in fact I told the customer service rep, to pass that suggestion on.

 


 

Contributor

Re: Comcast to Launch YouTube on Xfinity X1

Thank you for bringing that up. Everyone has their own case experience with this annoying app. With my  original XG-1 box that the app. Was Working for the first five days starting on the 12th. Then I  had a technician swap the box for the same model last Tuesday where I had the app working for just one day. He even checked my signal as well which has was good. The Watchable app which is also another Internet app works fine with me. I was told that they had trouble with the Netflix app two years ago when they launched that app.

 

So we will have to sit tight and wait.

Contributor

Re: Comcast to Launch YouTube on Xfinity X1

Correction the model  XG-2 I meant to say.

Contributor

Re: Comcast to Launch YouTube on Xfinity X1

My new bedroom XG2-V2-P went YouTube Red just now after working for a few days.
New Poster

you tube

What happened to you tube  on tv.  It still isn't working

Contributor

Re: Comcast to Launch YouTube on Xfinity X1

I have the same model as you which I had chaged out. See my replies on pages 5 & 6 if you want. Actually you gave the full info. regarding the model number. 

Contributor

Re: Comcast to Launch YouTube on Xfinity X1

Don't hold your breath waiting for this to be fixed.

 

Advanced support has very little grasp of the problem, ssuggesting to me that I call Google to get it fixed.

 

I am not joking.

 

 

Contributor

Re: Comcast to Launch YouTube on Xfinity X1

Here is the actual response from the Office of Tom Karinshak:

 

"Escalation ticket ESL03074560 has been resolved.  Joseph, the agent assigned to the ticket, spoke with you about receiving errors when attempting to play videos through the Youtube application on X1. The error was a Google Error 413 and freezing of the application. Joseph explained that Google errors are a YouTube-specific issue, and advised that you go to www.youtube.com/help or youtube.com/tv_feedback for additional support. You mentioned to Joseph that you believe the error to be a result of a malformed client request, however it was explained that the returned error message is a third party error return and Comcast has no way to troubleshoot or address third party errors."

 

Comcast should be embarrassed with this silly response!

 

New Poster

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

i have been having trouble with my you tube for 4 days now. My main TV You tube works om, my 2nd tv will not work. I get a screen that says you tube isnt available right noe try again in a few minutes.  errorcode; APPS-04035. behind that pop up  i have a GOOGLE screen with a broken robot it says 400. Thats an error. your client has issued a malformed or illegal request. Thants all I Knoow.   I have called, chatted and repeated myself numeerous times with Comcast, none of them can fix this, they tell me to reboot then send me a reboot.. they do not care if I tell them i have been doing this for 4 days. i have just about had it. COMCAST TECH  REBOOTING THE TV BOXES DOES NOT CORRECT THIS ISSUE. I HATE BEING TREATED LIKE  I AM STUPID. SOMETIMES MAYBE YOU SHOULD LISTEN TO YOUR CUSTOMER.  I only became a customer with comcast3 months ago was with direct tv for 10 years and i have telephoned or contacted comcast more in 3 months than i did with direct tv in 10 years. has anyone been able to correct this issue.

Most Valued Poster

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

No unfortunately a solution hasn't been found yet. People in the forum have been trying to compare notes to narrow down the problem and I think many people believe it is a Xfinity issue that is being worked on by engineers but without a  probable solution date. Some think it the box model that is the problem.

 

As a new customer you should know most of the CSR's who answer the phones don't have a lot of tech experience they are just going by their answer manual. If you have a problem that isn't being solved ask to talk to a Tier 2 tech, sometimes they can help . If not the Tier 2 tech will write a ticket to a tier 3 engineer who will find a solution, if possible,  and send a message back via a tier 2 tech.

 

But if you can't get a solution for the regular CSR  do a search here in the forum. I have found that the forum is quite good in helping to solve problems. And of course if you have a problem post it here b/c it helps to get the group focused on the problem.

Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

Correct. I spoke to an expert Comcast technician after my trouble ticket was moved from a tier 2 to a tier 3. He basically said like I mentioned in my previous posts above that there is a bug or bugs in the coding of their TV YouTube app. and that a large team is working on it with no deadlines.

Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

The issue has been escalated to a very high level and I believe is being actively worked on at this instant....

 

/ljj

 

 

Regular Visitor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

I also have had these problems with you tube.Called comcast and had a tech.come to house.He did some cable work outside and inside to where cable connects to DVR box.Installed new DVR box and You Tube worked for next couple days and then it went back to not working with red logo as before. I am in south jersey near Atlantiv City.

Most Valued Poster

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

If you know what model DVR box you had and what model you received that worked a couple of days can you please post it in this thread? Just adding to the data.

Official Employee

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

For those with the frozen Red Screen, (it is being worked on) try this workaround
On Demand to Web to YouTube Trending Now
Frequent Visitor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

 ^ Thanks.  It works for me when I go to youtube that way.

Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

I am a new customer to Xfinity, and just tried YouTube access.  It works fine via voice command, on XG1, XG2 and Xi3.

Official Employee

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

I am a new customer to Xfinity, and just tried YouTube access. It works fine via voice command, on XG1, XG2 and Xi3.
___________

Whatever it is, it's not affecting all customers or any particular box. Personally, I have a dvr, XG2 and Xid and all have worked fine.
Most Valued Poster

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

If all boxes work sometimes but not all the time what could be the difference that causes the problem? A local hub? Why did a box work for 4 days then suddenly stop? A software update that carried a glitch? very intriguing problem.

New Poster

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

This worked!! Thank you!

Regular Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

The workaround works but....for me what made YouTube special being an app on Comcast was doing the voice search.  Once you get into YouTube this way,

the voice search  takes you back in through the "front door"-which doesn't work.   I don't enjoy having to type in everything I want to see.

Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

Thanks for the search line  Andrew but just me saying  " Sci-Fi movies on Youtube." into my remote I also get the choices in search as always but once a choice is selected, it still takes you to the red death screen. 

I hope these bugs in that coding are fixed soon with this TV app. 

 

I have community plan from our condo with the XG-2. I know the hardware has no meaning in this problem for the one in my social room is the same and the app is working fine.

 

I wish they would not role things out so fast out of beta. 

 

Regular Visitor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

What is the work around please? I see the post saying that there is a work around but I don't see what it is. Thanks
Official Employee

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

With your remote
On Demand to Web to YouTube Trending Now
Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

It gets us on but it's missing the most convenient tool and shortcut. The voice commands. Without them it's far faster just watching on our computers.
Regular Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

For a week the DVR was my only box that had the Red death screen.  IIn the last 2 days, 2 different boxes have gotten  the frozen screen.

Frequent Visitor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

The workaround worked for me also and thanks for the tip and can't wait for the voice controls to work again as it was just so fast and didn't have to worry about the computer....thanks again and nice shortcut!

Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

>For a week the DVR was my only box that had the Red death screen.  IIn the last 2 days, 2 different boxes have gotten    the frozen screen.

 

Just out of curiosity, about how much usage did you get out of the other boxes before failure?

 

It's interesting - when it failed for me, I had literally spent an evening (about 4 hrs) binge YouTubing - maybe 100 videos. Then suddenly nothing.  Wonder if some cache or buffer is overflowing on the XRE servers??

 

 

 
Regular Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

The box I was using yesterday was an XG2.  I was doing a lot of searches and then when using the voice control I started getting " something is not right" and then after a couple more searches  the Red Screen.

Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

How long the Youtube TV app. lasts depends are each person's personal experience.

 

My first XG-2 TV Box lasted for five days with the app working starting with the roll out date of September 12th.

 

Then the following Tuesday I had my box swaped out for the same model and worked for just one day before the Mr. Death Red Screen popped up.

 

Acutually we are surpose to see that red screen for a few seconds before the home page comes unless you do a direct search. 

Regular Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

LJJ3,

 

In regards to your theory, I should mention that my other box that went dead was an Xid-P that went dead on my first search of the day.

Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

My new XG2-V2-P got the YouTube screen freeze during a search too.
New Poster

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

Please fix the bugs because the trouble shooting not working on youtube app i trying to tell u i updated to new firmware today but it updated but no bug fix
New Poster

you tube app not loading

anyone else having issues pulling/loading  up you tube videos

 

sometimes only one box.device  works - but now neither do

Problem Solver

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

Youtube wont play any videos keeps buffering anytime I click on a video 

Frequent Visitor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

I know Google has banned Youtube before on competitors equipment (recently Amazon's Echo Show).  Perhaps that is what's going on here.

Expert
Moved:

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

This is a placeholder for a post that was moved to a secure location because it violates the forum guidelines.

Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

Tier 3 called this morning. They want to send someone out tomorrow to check signal strength. I guess they're still stumped. Doesnt sound good.
Official Employee

Re: Youtube

Hi Antoniobalt, 

 

Are you able to access Youtube on your DVR box yet? 

Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

It has nothing to do with the signal strength. Your local tier 3 techs. are confused. I had my signal strengh tested on site to. 

My brother who is an electrical engineer told me all of these apps. including the ones on smart sets are coded with crapy/unstable software. Its always best to go direct online. 

Comcast may fix it some day since they made a big deal rolling it out. I think they should pull it from our app screen and work on it and then send it back to all of the customers at some future date. 

Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

Yeah, even the tech who came out today said he didn't think it was that. He didn't even know the visit was about YouTube. Humm. The tech was very nice and did boost the signal and grounded everything but as expected it did nothing to cure the frozen YouTube screen. I'm not sure what Tier 3 is doing. Is it in communication with the App team or is that part of it? It sure didn't talk with our local tech. IMO they probably won't pull the app unless the problem hits nearly everyone.
Regular Visitor

YouTube not in full screen

We tried watching a YouTube movie and it did not come up in full screen mode.
Expert

Re: YouTube not in full screen


Wpiv wrote:
We tried watching a YouTube movie and it did not come up in full screen mode.

did you try the same movie on a desk/laptop or smart device using the youtube app?

New Poster

YouTube Frozen or Only displays YouTube logo

Issue: When the YouTube App is opened it's only displaying the Logo on the TV Screen. it's not playing video's or showing the youtube home screen like it should. About a week ago it was working, but now it's only diplaying the logo. It's almost acting like I need to go to xfinity.com/profile and type in a Code to activate the app, however it's not displaing a code to me.

History: YouTube was working about a week ago. I was able to use the voice command via the remote to get it to work.
Things I've tried: I tried both the "Restart" and "System Refresh" options by pressiing the "A" button on the xfinity remote.

 

Anyone know what's wrong? or have any suggestions?

I'm attaching a picture of what my TV screen looks like.

WIN_20170930_18_27_58_Pro.jpg
Expert

Re: YouTube Frozen or Only displays YouTube logo


goldencotone wrote:

Issue: When the YouTube App is opened it's only displaying the Logo on the TV Screen. it's not playing video's or showing the youtube home screen like it should. About a week ago it was working, but now it's only diplaying the logo. It's almost acting like I need to go to xfinity.com/profile and type in a Code to activate the app, however it's not displaing a code to me.

History: YouTube was working about a week ago. I was able to use the voice command via the remote to get it to work.
Things I've tried: I tried both the "Restart" and "System Refresh" options by pressiing the "A" button on the xfinity remote.

 

Anyone know what's wrong? or have any suggestions?

I'm attaching a picture of what my TV screen looks like.


Comcast engineers are working on the issue that seems to only happen when selecting the app directly off the menu). You can make it run by using the Xfinity button > On Demand > Web and look at the line 'Featured Web' for youtube trending now. 

New Poster

Re: YouTube Frozen or Only displays YouTube logo

I originally posted in another area of the Forums, and it got moved to this thread. But yes, a work around is pressing the "Xfinity" button on the remote, go to "On Demand", then go to "Web" then select "YouTube trending now".

However I have to type in the search criteria. Using Voice command to say: " 'criteria' on youtube" still brings up the red screen logo for me.
I will stay posted for updates or solutions.

 

New Poster

Re: YouTube Frozen or Only displays YouTube logo

Thanks for the info and response. It's such a great feature if they get the voice command back up again with it.

New Poster

Re: you tube app not loading

Mine worked once, the first time I tried it, about 10 days ago, then nothing. Trying to bring up anything just generates the red & white You Tube logo.  I called. They gave some vague answer about it already being reported and they were working on it. That was a week ago.

Contributor

Re: YouTube Frozen or Only displays YouTube logo

Doing a search does not do anything. Whether you click on the app directly or do a search with the  talking remote, you will still be stuck on the YouTube red screen.

 

You technician experts should start focusing more on finding the bugs with  this crappie coding this app.

In the future, please tell your higher ups  not to roll apps. out so fast out of beta.

It gets all of us nowhere and angry.