Community Forum

Channels in black and white only

New Poster

Channels in black and white only

I’ve had this box set up for awhile, I recently must have hit something while messing with the DVD player because now the channels are only in black and white. My HDMI, cable cord and the colored audio, video cords are all plugged in. The three video cables are plugged into the back of the tv and the green video cord is plugged into the yellow video output on the set up box. Any suggestions on how to resolve this? I’ve already had my box reset twice.
Official Employee

Re: Channels in black and white only

Sounds like you have something not plugged in correctly or not on the correct tv input. Why do you have both HDMI and green plugged into yellow ( which is for Standard definition). Use HDMI and put your tv on the proper HDMI input on your tv.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!