Community Forum

Channel jumps to another channel or 2 at a time

Highlighted
Contributor

Channel jumps to another channel or 2 at a time

I am having a problem where another channel 'overlays' or interupts the channel I am watching. There are two offending channels: 1495-ZLiving and 1483-Recipe.TV. This is what I see.

I am watching the network news and suddenly another station appears (Recipe.TV). I was not near the remote and nothing else was going on in the room. When I pressed Info on the remote, it indicated I was still on the CBS channel, but I'm seeing a recipe.

Another event. Changing the channel and as the new channel appears, ZLiving appears at the same time. I am actually watching both programs at the same time.

This has been happening about once a week. Lately, it is happening more frequently. I have only one TV and one DVR.

Suggestions?

Highlighted
Contributor

Re: Channel jumps - Part 2

It's gets worse. Last night I was watching a show I had recorded on the DVR. Suddenly, Recipe.TV appeared over the recording. There was no way for me to stop the intruder. Turned the whole thing off.

This morning, it's fine.

Where do I go or who to call?

New Poster

Re: Channel jumps - Part 2

I am having the exact same problem. Just clicked on a recording of HGTV and it was Recipe TV! This morning I was watching the Today Show and it randomly jumped to Recipe TV. It used to jump to ZLiving but it hasn’t done that in awhile. It will also jump to the shopping channel.
Highlighted
Contributor

Re: Channel jumps - Part 2

Bad news -- good news.

Apparently, no one knows (or admits to knowing) what causes this. Clearly it is the 'head end' of the Comcast network. It seems to happen on newly added channels.

 

The good news is that it seems to correct itself after several days. So, my problem went away after a week.

 

Peter