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Cannot pair X15 with XG2v2-P

render972
New Poster

Cannot pair X15 with XG2v2-P

When I try to pair X15 voice function to a XG2v2-P box, the pair code shows on another TV in the house. I cannot get the code to show on the TV connected to the XG2v2-P.  I have rebooted everything. I have cleared any pairing code that might have been previously input on the X15.  And I have powered off every box in the house except the XG2v2-P.  None of these actions have worked to pair the X15 with the XG2v2-P.  When simultaneously depressing the Xfinity and info buttons on th eX15, the pair app running on the XG2 instantly moves to the "skip pairing" selection on the screen and the code will appear on another TV in the home.  If I input that code, it pairs the X15 with the box that that TV is connected to.

RobertWy
Silver Problem Solver

Re: Cannot pair X15 with XG2v2-P

https://www.xfinity.com/support/remotes


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render972
New Poster

Re: Cannot pair X15 with XG2v2-P

I've gone through this paring excercise page and it does not result in pairing the X15 with my XG2x2-P.

Rustyben
Expert

Re: Cannot pair X15 with XG2v2-P


@render972 wrote:

When I try to pair X15 voice function to a XG2v2-P box, the pair code shows on another TV in the house. I cannot get the code to show on the TV connected to the XG2v2-P.  I have rebooted everything. I have cleared any pairing code that might have been previously input on the X15.  And I have powered off every box in the house except the XG2v2-P.  None of these actions have worked to pair the X15 with the XG2v2-P.  When simultaneously depressing the Xfinity and info buttons on th eX15, the pair app running on the XG2 instantly moves to the "skip pairing" selection on the screen and the code will appear on another TV in the home.  If I input that code, it pairs the X15 with the box that that TV is connected to.


using your remote press xfinity button >> gear(settings) >> about. what is the rest of the single line to the right of "STB Version..."



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render972
New Poster

Re: Cannot pair X15 with XG2v2-P

The data is STB Version: PX022AN_4.0p5s1_PROD_sey

Rustyben
Expert

Re: Cannot pair X15 with XG2v2-P


@render972 wrote:

The data is STB Version: PX022AN_4.0p5s1_PROD_sey


do this first to rest the remote. be sure to observe the color change of the remote's LED. Press the A and D buttons until the LED changes from green to red. let go of the buttons and type quickly the numbers 9 8 1 - you should see the remote's LED flash and turn off. Then press the "i" (info button) and the Xfinity (menu) buttons at same time until the LED changes color. Let go of the button and type the numbers shown on the TV you are in front of at the time. Note that this uses zigbee radio and any TV set top box within range will pop up with their own code on the screen. enter only the code on the TV in front of you that you are trying to set up. remember that a single X15 will only control via RF one set top box at a time. working?



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render972
New Poster

Re: Cannot pair X15 with XG2v2-P

I have done the factory reset on the X15 and held it directly in front of the XG2v2-P.  This has not solved the problem.  The XG2v2-P is the only box upstairs so there are not any other devices near.  I understand that the XG2v2-P has three tuners.  Could this be the reason that the voice paring code is popping up on another TV, downstairs?

CCAndrew
Diamond Problem Solver

Re: Cannot pair X15 with XG2v2-P

Unplug the other boxes, if this is happening

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render972
New Poster

Re: Cannot pair X15 with XG2v2-P

I unplugged every other box in my house except the XG2v2-P. The X15 would not pair. No code is shown. The pair app just moves instantly to “Skip” when xfinity and info buttons pushed simultaneously. ...same behavior.