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Cannot get channels 710 and 713 on xfinity

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Cannot get channels 710 and 713 on xfinity

I cannot get channels 710 and 713 (local channels) on my X1..has been going on for several days.  Can you fix this?

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Expert

Re: Cannot get channels 710 and 713 on xfinity


Anon1210702 wrote:

I cannot get channels 710 and 713 (local channels) on my X1..has been going on for several days.  Can you fix this?


first step is to press the A button on the remote and select system refresh and run the refresh. working now?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

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Official Employee

Re: Cannot get channels 710 and 713 on xfinity


Anon1210702 wrote:

I cannot get channels 710 and 713 (local channels) on my X1..has been going on for several days.  Can you fix this?


What's the error code that is on those channels?