Can't get past the initial select language screen during setup

[Carolyn3]

I saw another message with this subject, but they didn't actually say what they did to fix the problem.

I have my new Comcast box set up. Appears to be working. I tried to activate it online and it says that it was successful. But when I turn on the TV, I can't get past the initial "Select language" screen.

[ComcastTeds]

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@Carolyn3 wrote:

I saw another message with this subject, but they didn't actually say what they did to fix the problem.

I have my new Comcast box set up. Appears to be working. I tried to activate it online and it says that it was successful. But when I turn on the TV, I can't get past the initial "Select language" screen.

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Apologies for the issue and the experience that you described above. I have asked a colleague to review your account and reach out to you so that we can get any underlying issues identified and resolved.

Thanks for your patience.

[Carolyn3]

It seems to have mysteriously gone away. When I tried it again an hour later, assuming it wouldn't work, suddenly I got the right screens to do my set up. Odd that it took so long - literally hours. But it seems to be resolved.

[ComcastZach]

Carolyn3 -- Thanks for the update. Let us know if it happens again. 

[Junime]

It's happened to me and two days and two boxes later, still stuck. Please help.

[RobertWy]

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@Junime wrote:
It's happened to me and two days and two boxes later, still stuck. Please help.

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Did you try unplugging the coax AND the power cord and wait a minute or two before plugging them back in?

[Wileycoyote-1]

you post no answer i need help where do i go to get an answer,,Can't get past the initial select language screen during setup

[Rustyben]

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@Wileycoyote-1 wrote:
you post no answer i need help where do i go to get an answer,,Can't get past the initial select language screen during setup

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when you press the '1' button does the LED on the remote itself blink green or red (or both)?

[Danimarie444]

I'm having the same issue. Can somebody help? Was on the phone for hours with someone and no help

[CCAndrew · Accepted solution]

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@Danimarie444 wrote:
I'm having the same issue. Can somebody help? Was on the phone for hours with someone and no help

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Try press and hold setup, LED goes from red to green and press 987

[redogue]

I have this same problem.  Was on the phone with Comcast, now chatting with Comcast. Their only solution is for me to pay for a rep to come out.  How is this problem solved?

[CCAndrew]

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@redogue wrote:

I have this same problem.  Was on the phone with Comcast, now chatting with Comcast. Their only solution is for me to pay for a rep to come out.  How is this problem solved?

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Did you try my suggestion right before your post?

[Calibay8]

I am having the same problem.  I was on the phone with Xfinity/Comcast Tech Support and was told to arrange a service call.

[Rustyben]

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@Calibay8 wrote:

I am having the same problem.  I was on the phone with Xfinity/Comcast Tech Support and was told to arrange a service call.

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the Comcast Employee (tech) said above "Try press and hold setup, LED goes from red to green and press 987"

[foobear]

The 987 code worked for me.

Thanks.

[IrishMaisy]

987 Worked!  Thank you soooo much for the post.  

[Jrutherford79]

Thanks 987 also worked for us!

[ravenhill]

987 did not work for me.  This is my second box/remote with same issue.  Talked to tech people, several of them, tried all kinds of codes, nada.  Anybody else have any ideas?  I have a brand new tv and can't imagine what the problem is...

[CCAndrew]

Try 981, that will wipe all codes. Your tv brand or type is irrelevant

[Rustyben]

adding.. 'if' it is an XR15 remote you have to do something different (can't operate on IR, only RF).

[Ratherbehiking1]

What if you don’t have a ‘setup’ button on your remote?

[CCAndrew]

Assuming you’re referring to the XR15
From
https://www.xfinity.com/support/articles/programming-your-xfinity-remote?

If it doesn't have a Setup button (XR15):
Turn on your TV.
Press and hold the xfinity and Mute buttons together for five seconds until the light at the top changes from red to green.
Type the first five-digit code for the TV manufacturer.
If the remote light blinks green twice, the code is correct.
If the remote light blinks red then green, the code is incorrect.
Aim the remote at the TV, and press the Power button.
If the TV turns off, turn the TV back on and make sure the Volume and Mute buttons work.
If the TV doesn't turn off, try the next code.