I saw another message with this subject, but they didn't actually say what they did to fix the problem.
I have my new Comcast box set up. Appears to be working. I tried to activate it online and it says that it was successful. But when I turn on the TV, I can't get past the initial "Select language" screen.
Solved! Go to Solution.
Apologies for the issue and the experience that you described above. I have asked a colleague to review your account and reach out to you so that we can get any underlying issues identified and resolved.
Thanks for your patience.
It seems to have mysteriously gone away. When I tried it again an hour later, assuming it wouldn't work, suddenly I got the right screens to do my set up. Odd that it took so long - literally hours. But it seems to be resolved.
Carolyn3 -- Thanks for the update. Let us know if it happens again.
It's happened to me and two days and two boxes later, still stuck. Please help.
Did you try unplugging the coax AND the power cord and wait a minute or two before plugging them back in?
you post no answer i need help where do i go to get an answer,,Can't get past the initial select language screen during setup
when you press the '1' button does the LED on the remote itself blink green or red (or both)?
I'm having the same issue. Can somebody help? Was on the phone for hours with someone and no help
Try press and hold setup, LED goes from red to green and press 987
I have this same problem. Was on the phone with Comcast, now chatting with Comcast. Their only solution is for me to pay for a rep to come out. How is this problem solved?
Did you try my suggestion right before your post?
I am having the same problem. I was on the phone with Xfinity/Comcast Tech Support and was told to arrange a service call.
the Comcast Employee (tech) said above "Try press and hold setup, LED goes from red to green and press 987"
987 did not work for me. This is my second box/remote with same issue. Talked to tech people, several of them, tried all kinds of codes, nada. Anybody else have any ideas? I have a brand new tv and can't imagine what the problem is...
adding.. 'if' it is an XR15 remote you have to do something different (can't operate on IR, only RF).