Community Forum

Can't get 5.1 sound with XiD-p box.

Highlighted
Regular Visitor

Can't get 5.1 sound with XiD-p box.

Installed the box the same way as the old DVR (DCX3400) which I was able to get 5.1 with. HDMI from box to tv, optical audio out from the tv to receiver. Changed audio setting on the box to expert but only get stereo as a choice. Doesn't matter if it's live tv, recording or on demand.

 

I have a Roku and a Playstation hooked up to the tv the same way and get 5.1 so why can't I get it with this box. Anyone have any ideas?

 

Thanks.

Highlighted
Expert

Re: Can't get 5.1 sound with XiD-p box.


@cocheez125 wrote:

Installed the box the same way as the old DVR (DCX3400) which I was able to get 5.1 with. HDMI from box to tv, optical audio out from the tv to receiver. Changed audio setting on the box to expert but only get stereo as a choice. Doesn't matter if it's live tv, recording or on demand.

 

I have a Roku and a Playstation hooked up to the tv the same way and get 5.1 so why can't I get it with this box. Anyone have any ideas?

 

Thanks.


does your TV have an ARC out HDMI and the receiver have an ARC input HDMI?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Regular Visitor

Re: Can't get 5.1 sound with XiD-p box.

No, it's an older tv and reciever that's why I use the optical audio.

Highlighted
Official Employee

Re: Can't get 5.1 sound with XiD-p box.

Hello cocheez125. I can help troubleshoot the audio issue you are experiencing. To get started, please send me a private message and include your full name and service address so I can assist you. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message". There you can private message me. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!