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Cable Box Freeze and black tv screen

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Cable Box Freeze and black tv screen

My Xfinity X1 cable box must be reset almost every day so as not to get the black screen on my tv and to get out of the freeze of my remote. What seems to be the problem?

Expert

Re: Cable Box Freeze and black tv screen


@pvalbie wrote:

My Xfinity X1 cable box must be reset almost every day so as not to get the black screen on my tv and to get out of the freeze of my remote. What seems to be the problem?


use voice command 'about' and reply with the STB version line.

 

re: the remote, try repairing the remote (if xr11 press setup button on remote until LED changes color then press the "Xfinity" button. press the 3 numbers shown on the screen. then reboot box. should fix the remote issue.



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Official Employee

Re: Cable Box Freeze and black tv screen

pvalbie -- Were you able to get this fixed?


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