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CAN'T CHANGE CHANNELS ON TV

Regular Visitor

CAN'T CHANGE CHANNELS ON TV

We cannot change channels with either our remotes or from our box. Suggestions? We've turned the TV off and back on. We've changed the batteries in 3 remotes. We can turn the TV off and on--just can't change the channels. The voice activation on the remote doesn't work either. Thanks

 

Official Employee

Re: CAN'T CHANGE CHANNELS ON TV


@cj6252 wrote:

We cannot change channels with either our remotes or from our box. Suggestions? We've turned the TV off and back on. We've changed the batteries in 3 remotes. We can turn the TV off and on--just can't change the channels. The voice activation on the remote doesn't work either. Thanks

 


Presently, your X1 box is showing online. Are you still having the issue? Were your DTAs working or not at the same time?