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Bad picture and sound

Frequent Visitor

Bad picture and sound

Terrible picture and sound on two channels only, ESPN and FX.  Rest of channels are fine.  Picture gets packaged constantly and audio slips in and out.  Watching football i can't see the plays and watching a tv show on FX i can't understand what is going on because of this.  It is terrible and the shows don't make sense because parts are unseen or unheard.  This has happened 3 weeks in a row but only these two channels.  I did a Comcast reset and I also unplugged and restarted.  Why are these two channels so bad?

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Diamond Problem Solver

Re: Bad picture and sound

All channels come in on different frequencies, you should have a tech out to troubleshoot those 2 frequencies for any deficiencies. If you need assistance scheduling a tech, let us know

I am a Retired Official Comcast Employee
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