Community Forum

Anazon Prime

New Poster

Anazon Prime

How do I set up my TV to receive Amazon Prime?

Official Employee

Re: Anazon Prime

You will need either
A smart tv to download the app to or
A compatible X1 box that you can log into the Prime service or
A third party device that you can download the Prime app to

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Silver Problem Solver

Re: Anazon Prime


@keddiemv wrote:

How do I set up my TV to receive Amazon Prime?


FYI:

https://www.xfinity.com/amazon-prime-video?pc=1

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Contributor

Re: Anazon Prime

And you have to have Comcast Internet. I pay for Amazon Prime, but it won't work on my X1 service because I don't have Comcast internet. I use another internet service. I used to be able to get the weather and horoscope apps to work on X1, but now that too has been changed to require Comcast Internet only. Why can't our other internet service providers work with X1?

Official Employee

Re: Anazon Prime

Those apps are all account related and use the internal modem, there’s no way to get your present internet service to those boxes.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!