Is the Amazom Prime streaming feature supposed to work from all of Xifnity TV boxes? It does work from my main DVR box but it does not work from either of the two XiD-P remote boxes. I can select the APPS option and select the Prime streaming icon. I get the Amazon splash screen, but it asks me to sign in to my Amazon account requiring a keyboard/keypad. There is no such input device in my TV. Hopeless.
Solved! Go to Solution.
Thank you for posting your question here in the Xfinity Forum. We sincerely apologize for the inconvenience that you have experienced when attempting to use the Amazon Prime Video app on your X1 set top boxes.
When initially logging into the app for the first time on a new box, simply follow the directions below.
For existing Amazon Prime customers:
For additional information on Amazon Prime Video on Xfinity X1, see here: https://forums.xfinity.com/t5/TV/ANSWERED-Amazon-Prime-Video-on-Xfinity-X1/ta-p/3169525