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All WiFi Service with Xi6 boxes

Frequent Visitor

All WiFi Service with Xi6 boxes

This is to the community. Has anyone started using the wireless package that uses the Xi small boxes?  

 

From the the start of the install, we’ve had nothing but trouble with it. Then initial tech came out and said that we have to perform the “go to on-demand movie first, then go to live channel from there” trick...until Xfinity sorts out the trouble. I had been working with a customer service specialist on here to help solve, as he thought this was an incorrect statement from the original tech. Eventually they sent out a different tech only to be given the same story...that it’s a nationwide issue. So in the meantime, in order for us to watch live TV, we have to first start an on-demand movie then finally we can go to a live channel. Does anyone else have this issue?  I’ve seen similar older complaints, but the solutions were never posted, if any actually were solved. 

Expert

Re: All WiFi Service with Xi6 boxes

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



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Frequent Visitor

Re: All WiFi Service with Xi6 boxes

As an FYI, we can no longer watch live TV. 

Official Employee

Re: All WiFi Service with Xi6 boxes

Hello, corrado59! I just responded back to your PM regarding the issues with the cable service. Please get back to me there when you can. Thank you!


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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