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After box firmware update most of my DVR recordings have dissappeared

Frequent Visitor

After box firmware update most of my DVR recordings have dissappeared

This morinig it appeared that my X1 DVR was completing a major firmware update. (it even asked which language I wanted to use). After a long time the box finally connected to 'live tv' I checked the DVR menu and more than half the shows we had saved had been removed. (everything before May 1st was gone). None of these shows were available in the deleted section of the menu. No warning from Comcast. Just Gone! Any way to get these back? Most of these will not be available on demand.

Official Employee

Re: After box firmware update most of my DVR recordings have dissappeared

feedback60, thanks for taking the time to post here about your experience. Let's check to make sure the metadata for those recordings are there still. Then we'll address whatever error that occurred. Please send me your full name via private message so I can access your account and work with you to get this resolved. 

 

Ken


I am an Official Comcast Employee.
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