Welcome to the Xfinity Forum.At this time, you can only access your Xfinity services through the X1 Platform or stream app as there is no option to login using your Comcast credentials to view your channels through Amazon Prime.
Okay. Then based on your information, I would need to cancel my GAIA account and open one through X1 who launched access to Amazon Prime recently. I really want to use GAIA programming through X1 now streaming Amazon Prime. Thank you.
I don't want to confuse you so I wanted to clarify. Only content in Amazon's 'Included with Prime' catalog will be searchable and discoverable on X1. Transactional channels and Free with Ads content can only be found within the Prime Video app itself. I've used the email address linked with your Forum account to send you a document with more details as well.
You're welcome. I hope that helps.
How do you access your existing account on xfinity?
Not sure I understand.
Yes, my question was answered, thank you. I had to cancel my GAIA account, then open it up through Comcast so I could watch it through them via Amazon Prime that they included in their package. They offered more programs on GAIA for some reason.
I'm happy you were able to get this figured out, and thanks for updating the post. This will hopefully help others who want to be able to access their content this way as well.