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4K

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Regular Visitor

4K

Any idea why in Atlanta, GA I can’t get the Xi6 wireless 4K box’s to go with the 4K XGv4, stores don’t carry them and when I call customer service they act like they have never heard of 4K Service- any idea how I can get two Xi6 wireless boxes or am I just not understanding the 4K service.
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Diamond Problem Solver

Re: 4K

Some markets may be tech install still and needs a rental gateway, but I'll escalate it up to a colleague to look at your account


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Regular Visitor

Re: 4K

Thanks, I am just trying to get a better understanding, seems very confusing. I have Xfi internet at 250mbps and rent the top of the line Xfi modem..don’t mind having a tech come out, I am unfamiliar with “gateway”.
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Gold Problem Solver

Re: 4K

TAlberding, hey! Thanks for posting! If you have an xFi modem, you can get an xi6 box. It must be the secondary box on your account so if you already have a 4K DVR box, you're half way there. 

 

Let's get your 2 xi6 boxes. Please send me a private message with your full name for help. Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.  


I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
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Gold Problem Solver

Re: 4K

TAlberding, glad we were finally able to get your those xi6 boxes! It only took minimal detective work. haha. 

 

Post again if you need anything and thanks for being a valued customer! 

 

Ken


I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
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Regular Visitor

Re: 4K

Ken did a fantastic job!!! Thanks for all your help