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1pst error

New Poster

1pst error

Receiving this error and hoping a firmware update can be sent to help? Tech can’t come for two days - thx
Diamond Problem Solver

Re: 1pst error

That’s a signal error, not something a firmware hit will fix. Check all of your connections are in good shape, check for area outages

I am a Retired Official Comcast Employee
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Official Employee

Re: 1pst error

Hello @Stephenatkins, thanks for reaching out to our Forums! I'm sorry to hear that you're receiving this error and I'm happy to know you have a tech scheduled out. I would be more than happy to further troubleshoot this on my end and follow-up after the tech visit if necessary. Can you please send me a private message including the full name as it appears on the account and your full name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: 1pst error

@Stephenatkins, I never received a private message from you or heard back from you on here, so I will be locking this thread. Please be sure to send me a PM if you still need assistance with this error concern. Please create a new Public post for any new issues or concerns, we're here to help! Thanks and we appreciate you being the best part of Comcast.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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