Greetings LilmikaT! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I certainly apologize to hear of the issues you were having with the xFi app and that you never received a follow-up call. Since you stated you have a tech coming out I can certainly follow up to see how things went and to make sure everything is working as it should. Feel free to send me a PM with your first and last name so I may further assist you.
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Hello, LilMikaT. I have not heard back from you. If you still need assistance, please feel free to start a new thread.