When I go from the My Services Screen -> the XFINITY® Home -> Manage your Home settings
I'm redirected to a portal login screen. It states to use the one I got in email sent -- I don't see an email regarding this. Additionally I have tried my primary account with or without @comcast.net and none work. I am able to login through my app on phone.
Hi mmendetta -
The email address used to sign in to the web portal & mobile app should be the same. I see the successful mobile app sign in activity you mentioned. Can you please try signing into the Subscriber Portal at the following link & let me know if you are successful?