Community Forum

New website is Pretty, but thats just it...

New Poster

New website is Pretty, but thats just it...

Old site Works better, and has a lot better features. The rules section has A Lot more customizations. 

 

New site just looks pretty.

New Poster

Re: New website is Pretty, but thats just it...

Agreed, especially around the rules portion.  The new site has horrible rules options and is just a pain to use.  Old system is much better.

Official Employee

Re: New website is Pretty, but thats just it...

Hi jcwmax777 & JustinBT  --

 

Thanks for reaching out.  We understand your concerns with automation & rule functionality on the new Subscriber Portal. We are working to add these features & appreciate your feedback.

 

Thanks,

 

Rachel

New Poster

Re: New website is Pretty, but thats just it...

Agreed.  I love the look of the new site however I just got installed with service today and the new site wouldn't allow me to turn on/off the rules (ie, email everytime system armed/disarmed.  I called in for assistance and after talking with a customer care agent, he walked me through how to go back to the old version to make the update.  This DEFINITELY needs to be included in the version of the website.