Community Forum

NEW PORTAL-CAMERS

New Poster

NEW PORTAL-CAMERS

Camers are not working on web portal but does work with mobile portal. Im use to watching my camers while at work on web portal please fix!!!! Timing runs out on mobile portal!!!!

New Poster

Re: NEW PORTAL-CAMERS

I am also having the same issue.

New Poster

Re: NEW PORTAL-CAMERS

I am having the same issue. It just sits and spins. At the bottom of where it shows if alarm is armed or disarmed is a button to revert back to old portal, do this and you should be able to get your cameras back. Unfortunately you have to do this every time you log in  

Regular Visitor

Re: NEW PORTAL-CAMERS

Same thing here

Regular Visitor

Re: NEW PORTAL-CAMERS

I have lost connectivity to network since I've activated my system almost a month and a half now not happy
Regular Visitor

Re: NEW PORTAL-CAMERS

same here no live camera feed... old portal works fine.  (using ie11 on windows 7)

New Poster

Re: NEW PORTAL-CAMERS

MyKull -- Did you do a self install or did a tech install you? How is your modem, router set up? Do you have 2 routers set up or are you trying to just use one? My set up goes modem to XH router to network router.  

Official Employee

Re: NEW PORTAL-CAMERS

Hello, 

 

Please see this post describing our resolution to cameras. 

 

We apologize for the inconvenience this has caused. Thank you for your patience.

 

Karen