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Flash requirement for camera live feed on web portal

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New Poster

Flash requirement for camera live feed on web portal

Question mainly for Comcast reps, but if someone else knows I'd love to hear about it:

Adobe Flash is going to be end of life in a little over a year.  It's also insecure, unreliable, and inexplicably bundled with McAfee shovelware.  Why does the web portal live camera feed require this and when will the devs sensibly migrate to HTML5?  It's been the standard for the last 4 years, isn't this offering newer than that?

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Regular Contributor

Re: Flash requirement for camera live feed on web portal

 

+1, Flash is dead (Google CHrome deprecreated it)  Microsoft Edge has it turned off (or at least the autorun portion) as of 1703 by default.

 

https://support.microsoft.com/en-us/help/4014193/features-that-are-removed-or-deprecated-in-windows-...

Regular Contributor

Re: Flash requirement for camera live feed on web portal

I refuse to load Flash into my Safari configuration.  Way to vulnerable and a hog.  Comcast, time to move to current standards, it cannot be that hard, you have video working without Flash on mobile devices.

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Official Employee

Re: Flash requirement for camera live feed on web portal

Just wanted to post a quick update that we have been updating the Xfinity Home Subscriber Portal, and Flash is no longer a requirement for most major browsers, such as Safari and Chrome.

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Valued Contributor

Re: Flash requirement for camera live feed on web portal

Every time I log on I still get a notification that I have to have Flash.  This happens when using any browser (Explorer, Firefox, Edge , or Chrome).  Whatever changes are being made, they haven't been pushed out as of this. date.

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Official Employee

Re: Flash requirement for camera live feed on web portal

Hi Spacecadet57 -

Are you referring to the Xfinity Home Subscriber Portal at http://home.xfinity.com for viewing Cameras, or the Xfinity Stream Website at http://www.xfinity.com/stream for watching Xfinity TV?

The Stream website does still require Flash for now, but the Xfinity Home Portal should not require it in most cases.

I just blocked Flash on Chrome (using Windows 10) and visited the Xfinity Home Portal and was able to view my cameras without Flash just fine.

If the Xfinity Home Portal is definitely still prompting you for Flash, can you confirm you have the latest browser updates installed, and then post your Operating System and Browser if that doesn't correct the issue?

Thanks!

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New Poster

Re: Flash requirement for camera live feed on web portal

Windows 10 with Google Chrome Version 79.0.3945.88 (Official Build) (64-bit).  Everytime I try to  view a saved video I get the following (note flash is disabled in my browser settings):

Image 3.png

 

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Official Employee

Re: Flash requirement for camera live feed on web portal

Ah - got it, thanks for the additional detail!

 

I was only researching the ability to play Live video on the portal, not Saved video.  I am getting the Flash requirement error when trying to play a Saved video as well.

 

I know eventually the Flash requirement will go away for all use cases - I'll see if I can get an update on when saved videos will no longer require Flash as well.

 

In the meantime, an easy workaround may be to click to download the saved video to your browser. You can do this by clicking the Down Arrow icon in the upper-right corner of the thumbnail when mousing over the video you wish to play.  This should download to Chrome in MP4 format, and play in whatever your default is for that file type on your PC when you open it up.  A couple of extra clicks, but worked like a charm for me. 

 

I hope that helps!


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