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Being billed for incomplete work. After being on hold several times for 65 mi

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Being billed for incomplete work. After being on hold several times for 65 mi

I'm being billed for a camera that was never installed because I was never told ( after 65 min on and off hold) that the cameras needed a electrical supply at location of Camera and the Tech said he is not allowed to lean a ladder against the hous. So what I got was one camera and wasn't even where I wanted it and billed for two. I'm thinking of dumping the whole service. Very unhappy.

 

Official Employee

Re: Being billed for incomplete work. After being on hold several times for 65 mi

Jmat66 -- 

 

I'm sorry you haven't had a great experience with Xfinity Home.  I'd like to private message you.  Private Messages can be accessed by clicking on the envelope icon at the upper right hand corner of any forums page.

 

Thanks!

 

Rachel