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When a problem occurs while watching Xfinity On Demand, you may receive an error code and a brief message describing the issue. We apologize for the inconvenience this error has caused. Please see the list below for the most common On Demand error codes and possible troubleshooting steps you can take for resolving them. If you’re an Xfinity X1 customer, you can use the search bar above to look up the specific error code you received. In addition, if you are signed in to   My Account, you can use the   TV Support Tool   to troubleshoot and refresh your Xfinity TV service in just a few steps. Most Common Xfinity On Demand Error Codes Error Code Error Message CL-13 We're sorry, but we are experiencing an issue at the moment. Please try your selection again in a few minutes or ty a different one. For more information and further assistance visit xfinity.com/help. Error code (****). CL-0X00d CL-0x0011 CMOD-4 CMOD-8 CMOD-54001 CMOD-54002 CMOD-0x0004 CMOD-0x0008 CMOD-0xD2F1 CMOD-0xD2F2 ERR-6 SRM-20 SRM-24 SRM-0017 SRM-8012 SRM-8017 SRM-9001 SRM-0x0020 SRM-0x000c SRM-0x8012 SRM-0x9001 CMOD-0x0007 We're sorry you are having difficulty with this selection. Please try again. If the problem continues, please unplug your box for one minute and plug it back in. Visit xfinity.com/help for more information and further assistance. Error code (****). ERR-7 SRM-8 SRM-65532 SRM-0x0008 SRM0xfffc VM-255 VM0x00ff ERR-36895 A subscription for this channel is required to view this program. For ordering information, visit xfinity.com/help. We apologize for any inconvenience. Error code (****). ERR-36896 SRM-0x901F SRM-0x9020 CL-7 We're sorry you are having difficulty with this selection. Please try again. If the problem continues, please unplug your box for one minute and plug it back in. Visit xfinity.com/help for more information and further assistance. Error code (****). CL-0x0007 ERR-0 CL-14 We’re sorry you are having difficulty. Please retry your selection. You may also try tightening your cable connections. If the problem persists, please unplug your box for one minute. Visit xfinity.com/help for further assistance. Error code (****). CL-0x000e SRM-8001 SRM-0x8001 If the error code you received is not listed above or if these troubleshooting steps don't fix the problem, you can contact us at any time by posting your questions here: https://forums.xfinity.com/t5/On-Demand/bd-p/CTV_OnDemand For additional information about Xfinity OnDemand Error Codes see here: https://www.xfinity.com/support/articles/top-video-on-demand-error-codes
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Question   The light on my X1 box keeps flashing. What does this mean?   Answer   Below you will find a list of our X1 boxes and what the lights mean. *Note**:   Only RNG150 and XG1 TV Boxes have LED displays. Other X1 TV Box models (Xi3, Xi4, XiD and XG2) only have one power light. RNG150 and XG1 TV Boxes Device Status Power Light/LED Activity Power save mode Off Loading/rebooting Power light solid; LEDs blinking Steady/no activity Power light solid Remote control activity Green LED flashes when button pressed Recording in progress Red LED solid     Xi3, Xi4, XiD and XG2 TV Boxes Device Status Power Light Power save mode Off Loading/rebooting Slow blinking Steady/no activity Solid Remote control activity Flaring     The "Loading/Rebooting"  status on our Xi3, Xi4, XiD and XG2 devices usually occurs after an update. To view more information about our X1 lights see here: https://www.xfinity.com/support/articles/x1-led-display-guide     If you believe it may be an issue with your device, we recommend cleaning the device, ensuring it is in a well-ventilated area and rebooting the device (unplugging it from the wall outlet, wait 1 minute and then plug it back in). If you continue to experience this after rebooting the device and it occurs outside your Daily Update Time window you could also be experiencing low signal to your box or a defective device. You can test the outlet by connecting a different box there. If the issue persists with another box, you are likely in need of a technician visit. If you do not experience this issue with your other box, you likely need to replace the defective device. You can replace it by taking it to a local Xfinity store (find your local store here:  https://www.xfinity.com/support/service-center-locations/ ) or we can help you replace it by posting your request here:  https://forums.xfinity.com/t5/Customer-Service/bd-p/CustServ_CustServ     To learn more about changing the time in which your update occurs see here: https://forums.xfinity.com/t5/TV/ANSWERED-How-to-change-the-Daily-Update-Time-on-your-Xfinity/ta-p/3236601  
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  Beginning today, Comcast’s Xfinity TV customers can sync their accounts with   Movies Anywhere   and seamlessly combine eligible movie purchases from the Xfinity Digital Store with those from other Movies Anywhere digital retailers and access them on Xfinity X1, the Xfinity Stream app and other Xfinity TV platforms. Comcast is the first pay TV provider to join Movies Anywhere, the pioneering movie service that launched last year in the U.S. with an unprecedented five Hollywood studios and now – with Comcast - seven major digital retailers (Xfinity, iTunes, Amazon Prime Video, Vudu, Google Play, Microsoft Movies & TV and FandangoNOW).   Comcast has joined Movies Anywhere in time for Xfinity TV customers to take advantage of Movies Anywhere’s current syncing offer. For a limited time, fans who sync for the first time with Xfinity, or one of the other participating digital retailers, will receive a copy of “Happy Feet.” Those who sync for the first time with two digital retailers also receive “The Martian” and “The Fate of the Furious.” For more information on this offer, visit Movies Anywhere’s   website.   To get started, Xfinity TV customers will need to create a Movies Anywhere account on the Movies Anywhere app or website. Once logged in, they can connect their Xfinity TV account, as well as their accounts from any other participating digital retailers, to Movies Anywhere and create one centralized digital movie collection that can be accessed on Xfinity X1, the Xfinity Stream app and other Xfinity TV platforms. With the addition of Comcast to the Movies Anywhere lineup, customers’ Movies Anywhere collections will be accessible for the first time directly on the TV through Xfinity On Demand, and on devices via the Xfinity Stream app and web portal. All Movies Anywhere users are also able to access their collections via the Movies Anywhere app and web portal on an array of additional platforms.   Movies Anywhere extends Xfinity TV customers’ ability to purchase digital movies across their favorite platforms and retailers, including the Xfinity Digital Store. One of the top digital retailers for new releases, the Xfinity Digital Store offers Xfinity TV customers the ability to easily purchase and access thousands of movies, many featuring   enhanced extras   via X1 and across devices via the Xfinity Stream app and web portal.
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What does the error "ref cide s0a00" mean and how to fix it?
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This article explains how to access the Netflix app on your Xfinity X1 TV box and how to verify TV box compatibility
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CableCARD Self Install Setup Instructions To complete activation, the CableCARD will need to be paired to your new device. In order to pair the CableCARD to your device and activate Xfinity TV services, you will need the following information: Device Host ID (Cisco and Motorola) Device Data ID (Motorola) You may also need to verify: CableCARD Serial Number CableCARD Unit Address (Motorola) CableCARD MAC Address (Cisco)   If you are pairing your CableCARD to a TiVo or Ceton device, see the following for specific pairing instructions below: CableCARDs Self Install Setup Instructions - TiVo CableCARDs Self Install Setup Instructions - Ceton InfiniTV   For all other devices, follow these steps to pair the CableCARD to your device and activate Xfinity TV services: Confirm that the coaxial cable from your cable wall outlet is plugged directly into the   Cable   input on your device, which is usually located on the back of the device. Write down the CableCARD serial number that is printed on the CableCARD label.   Insert the CableCARD into the CableCARD slot located on your device. Each retail CableCARD device has its own setup process. Please consult your device's User Manual/Guide or the manufacturer's website to find the steps to access your device's   CableCARD Status/Information   screen. Write down the following numbers from the   CableCARD Status/Information   screen: Host ID (13 digits) Data (11 digits - Motorola) Unit Address (13 digits - if displayed)   To activate your Xfinity TV services, go to   www.xfinity.com/activatecablecard. You will need your account number and the phone number on your account and the numbers from Step 5. If you need assistance, call the CableCARD Support Line at 1-877-405-2298 and press option   2   to activate Xfinity TV services. Once   www.xfinity.com/activatecablecard   or a Comcast agent has confirmed the CableCARD is activated, proceed with the completion of your device's pairing process, as described in the User Manual/Guide or manufacturer's website. After exiting the   CableCARD Status/Information   screen, confirm that you are receiving all channels to which you currently subscribe. Channel activation may take up to 45 minutes. If you do not see all of the channels to which you currently subscribe to after 45 minutes, contact the Comcast CableCARD Support Line at 1-877-405-2298 and press option   2   with the list of missing channels.     CableCARD Self Install Setup Instructions - TiVo Set up your TiVo by following the instructions on your TiVo's Start Here poster. Confirm that the coaxial cable from your cable wall outlet is plugged directly into the CABLE IN connection on the back of your TiVo. Write down the CableCARD serial number that is printed on the CableCARD label.   Insert the card and turn on the TiVo. Once the card is inserted, a CableCARD Status/Information screen will appear on your TV screen. Begin the TiVo on-screen Guided Setup. Once you arrive at the CableCARD info (2 of 2) screen, select:   Yes, I have an M-Card now   for TiVo Premiere or TiVo Roamio DVR or Yes, I have CableCARD decoders now   for TiVo Series 3, TiVo HD or TiVo HD   Write down the following numbers from the CableCARD Status/Information screen: Host ID (13 digits) Data (11 digits - Motorola) Unit Address (13 digits, if displayed) To activate your Xfinity TV services, go to www.xfinity.com/activatecablecard. You will need your account number and the phone number on your account and the numbers from Step 7. If you need assistance, call the CableCARD Support Line at 1-877-405-2298 and press option 2 to activate Xfinity TV services. Once www.xfinity.com/activatecablecard or a Comcast agent has confirmed the CableCARD is activated, proceed to Step 10. Press CLEAR to exit the CableCARD Status/Information screen and return to the CableCARD Decoder screen. Proceed with completion of the Guided Setup by selecting Continue Guided Setup on the CableCARD Decoder screen. The Guided Setup will help your verify that you're receiving all of the channels to which you have subscribed. Channel activation may take up to 45 minutes. If you subscribe to HD programming and/or premium channels, ensure that you are receiving these channels. If you have Xfinity TV service that includes Xfinity On Demand and you have a TiVo Roamio (all models), TiVo Premiere (all models) or TiVo Mini, you should also verify you can access your Xfinity On Demand service. Complete the Guided Setup and you're finished!   **Notes**: If after Guided Setup you have waited 45 minutes and still do not see all of the channels to which you currently subscribe, call the Comcast CableCARD Support Line at 1-877-405-2298 with the list of missing channels. If you need to return to the   CableCARD Setup   screen for any reason: Select   Messages & Settings   from the   TiVo Central   screen. Select   Settings. Select   Remote, CableCARD & Devices. Select   CableCARD Decoder.      CableCARD Self Install Setup Instructions - Ceton InfiniTV To set up your Ceton InfiniTV device, write down the CableCARD serial number that is printed on the CableCARD label.   Insert the CableCARD into the CableCARD slot located on your Ceton InfiniTV device. Install your InfiniTV by following the instructions on Ceton's InfiniTV Quick Install Guide. Confirm that the coaxial cable from your cable wall outlet is plugged directly into the   CABLE IN   connection (for external Ceton InfiniTV) or the   Coax Adapter Cable(for internal Ceton InfiniTV) is plugged into the back of your Ceton InfiniTV. Launch   Windows Media Center   in your PC. Navigate to   Tasks > Settings > TV > TV Signal > Set Up TV Signal   and follow the on-screen instructions. Once you arrive at the   Call Your Cable Company   screen, write down the following numbers from that screen (you will have to scroll down to see all the information): CableCARD ID (13 digits) Host ID (13 digits) Data (if displayed, will be 11 digits) Unit Address (if displayed, will be 16 digits)   To activate your Xfinity TV services go to   www.xfinity.com/activatecablecard. You will need your account number and the phone number on your account and the numbers from Step 6. If you need assistance, call the CableCARD Support Line at 1-877-405-2298 and press option   2   to activate Xfinity TV services. Once   www.xfinity.com/activatecablecard   or a Comcast agent has confirmed the CableCARD is activated, tune to a few different channels (including premium channels to which you subscribe, like HBO) and verify that you are able to see them. Channel activation may take up to 45 minutes. If you see the channels, proceed to Step 9. If you do not see all of the channels to which you currently subscribe, please call the CableCARD Support Line at 1-877-405-2298. Press   NEXT   to continue the Set Up TV Signal process in Windows Media Center. When complete, press   FINISH. **Note**:  If you need to return to the  CableCARD Setup  screen for any reason, navigate to  Tasks > Settings > TV > TV Signal > Activate Digital Cable  and follow the on-screen instructions.    XFINITY CableCARD Activation and Pairing Online Website  A new self-service online tool is now available for customers to pair and activate a CableCARD for their customer-owned, CableCARD-compatible retail device Previously, the only way for customers with a CableCARD Self Install Kit to activate was to call the CableCARD Support line at 1-877-405-2298. Now, customers have the new online tool at   www.xfinity.com/activatecablecard   as another convenient option.    https://activatecablecard.xfinity.com/cablecardactivate/   Additional functionality is now active with this tool.    The re-pair feature now allows a customer to attempt to re-pair a CableCARD online if the associated host information is already in our system. Previously, that step would require a phone call.    www.xfinity.com/activatecablecard  
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How to get local Xfinity Channel Lineup and what are the “New Channels" 1000-1999
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