Community Forum

TV

Top Contributors
Sort by:
When a problem occurs while watching Xfinity On Demand, you may receive an error code and a brief message describing the issue. We apologize for the inconvenience this error has caused. Please see the list below for the most common On Demand error codes and possible troubleshooting steps you can take for resolving them. If you’re an Xfinity X1 customer, you can use the search bar above to look up the specific error code you received. In addition, if you are signed in to   My Account, you can use the   TV Support Tool   to troubleshoot and refresh your Xfinity TV service in just a few steps. Most Common Xfinity On Demand Error Codes   Error Code           Error Message CL-13 CL-0x000d CL-0x0011 CMOD-4 CMOD-8 CMOD-54001 CMOD-54002 CMOD-0x0004 CMOD-0x0008 CMOD-0xD2F1 CMOD-0xD2F2 ERR-6 SRM-20 SRM-24 SRM-0017 SRM-8012 SRM-8017 SRM-9001 SRM-0x0020 SRM-0x000c SRM-0x8012 SRM-0x9001   We're sorry, but we are experiencing an issue at the moment. Please try your selection again in a few minutes or try a different one. For more information and further assistance, please visit xfinity.com/help. Error code (****) Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please   contact us. CMOD-0x0007 ERR-7 SRM-8 SRM-65532 SRM-0x0008 SRM0xfffc VM-255 VM-0x00ff We’re sorry you are having difficulty with this selection. Please try again. If the problem continues, please unplug your box for one minute and plug it back in. Visit xfinity.com/help for more information and further assistance. Error code (****) Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please   contact us. ERR-36895 ERR-36896 SRM-0x901F SRM-0x9020 A subscription for this channel is required to view this program. For ordering information, visit xfinity.com/help. We apologize for any inconvenience. Error code (****) Please   contact us   to add this package to your Comcast subscription. CL-7 CL-0x0007 ERR-0 We’re sorry you are having difficulty with this selection. Please try again. If the problem continues, please unplug your box for one minute and plug it back in. Visit xfinity.com/help for more information and further assistance. Error code (****) Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please   contact us. CL-14 CL-0x000e SRM-8001 SRM-0x8001 We’re sorry you are having difficulty. Please retry your selection. You may also try tightening your cable connections. If the problem persists, please unplug your box for one minute. Visit xfinity.com/help for further assistance. Error code (****) Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please   contact us. Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please contact us.     If the error code you received is not listed above or if these troubleshooting steps don't fix the problem, you can contact us at any time by posting your questions in our OnDemand board or contact us.   Additional Resources https://www.xfinity.com/support/articles/top-video-on-demand-error-codes
View full article
How to get local Xfinity Channel Lineup and what are the “New Channels" 1000-1999
View full article
This article explains how to access the Netflix app on your Xfinity X1 TV box and how to verify TV box compatibility
View full article
  Movies Anywhere, developed by Disney, allows digital movie purchases made across a variety of retailers to be viewed in a single shared playback service. Current retailers include iTunes, Google Play, Microsoft, Vudu, FandangoNOW, Amazon, and Xfinity. The Movies Anywhere integration with Xfinity allows purchases from Xfinity TV boxes and the Xfinity Stream app or website to be played using the Movies Anywhere service, as well as allows purchases made on connected participating retailer sites to be played on X1, non X1 and the Stream app or web portal. Create and Link a Movies Anywhere Account Web Browser Navigate to the   Movies Anywhere   homepage in your Internet browser. Select the   Get Started   button at the top right of the screen and follow the on-screen prompts. Once you have registered a Movies Anywhere account, navigate to the   Account Linking   page and follow the on-screen prompts to connect your Xfinity account. Repeat the steps to connect other retailer accounts for which you have purchases you want to include in your movie library.     Mobile Device On the Movies Anywhere app, navigate to   More > New here? Create account   and follow the on-screen prompts. On the Movies Anywhere app, navigate to   More > Manage Retailers   and follow the on-screen prompts to connect your Xfinity account. Repeat the steps to connect other retailer accounts for which you have purchases you want to include in your movie library. Note:   If you change your Xfinity password at any point, you will need to re-link your Movies Anywhere account.     X1 Device Say “Movies Anywhere” into your X1 voice remote to visit the Movies Anywhere destination page, then select   Watch a Demo.   While the demo video is playing, select   Send to mobile. Enter your mobile phone number and select   Send text. Note:   Standard text messaging rates will apply.   Click the link send to your mobile device to the Movies Anywhere page, where you can follow the account linking instructions above.     Access Your Purchases Xfinity X1 TV Boxes Purchases will appear under   Menu > Saved > Purchases. Xfinity Non-X1 TV Boxes Purchases will appear from the   Xfinity On Demand   menu. Xfinity Stream app or Web Portal Purchases will appear under   Saved > Purchases.         General Frequently Asked Questions What movies are eligible for Movies Anywhere? Movies Anywhere supports content from Disney, Sony Pictures, Twentieth Century Fox, Universal, and Warner Bros. Movies from studios currently not participating will not flow into your Xfinity-linked Movies Anywhere account. To check eligibility, visit the Movies Anywhere.com help page to see a list of included movies and use the magnifying glass search feature to look for eligible titles. Please note that some movies extras purchased on your Xfinity account may not be eligible for Movies Anywhere. Can I link TV episodes or rented movies using Movies Anywhere? Currently, only the transfer and playback of eligible movie purchases are supported by Movies Anywhere. How soon will I see a movie I bought on Xfinity in Movies Anywhere? Movie purchases are typically available in the Movies Anywhere service as soon as the purchase is completed. Are 3D or 4K UHD movies supported? The Movies Anywhere service does not currently support playback of these video formats but will redeem, import, store and transfer 4K rights to any connected retailers. When Movies Anywhere receives a 4K UHD entitlement, it will play it in HD on Xfinity. Note: Digital copy codes of 4K UHD films can flow from the Movies Anywhere code redemption service to the retailer accounts you connect, some of which support 4K UHD. Please contact the retailer directly for more details. If I change my Xfinity password, will I need to re-link my Movies Anywhere account? Yes. If I disconnect my Xfinity account from Movies Anywhere, do the movies that previously came into my Xfinity library from Movies Anywhere stay in my account? Yes, your movies would remain in the Movies Anywhere library, available for playback on X1, non X1 and the Stream app, even if you disconnect your Xfinity account. Can I link multiple Xfinity accounts to Movies Anywhere? No, you can only link one Xfinity account to one Movies Anywhere account. Please note the account sharing restriction in which there is a 180-day waiting period to re-link Xfinity and other retailer account to the Movies Anywhere service. What accessibility features are available with Movies Anywhere? Any accessibility features that are part of Xfinity are available for movies from the Movies Anywhere platform.   Does it cost anything to use Movies Anywhere? Aside from the purchase price of the movie, there are no additional charges for accessing the Movies Anywhere service through Xfinity.     Troubleshooting FAQs I don’t see a movie I bought on Xfinity in Movies Anywhere. To check if a movie is eligible to participate in the Movies Anywhere service, click the magnifying glass search icon on the upper right side of the Movies Anywhere home screen. If the movie does not appear in search results, it is currently ineligible for inclusion in your Movies Anywhere movie library. Go to the   Account Linking page on Movies Anywhere   site or   More > Manage Retailers   to verify that your retailer accounts are connected to the Movies Anywhere service. If the movie is eligible for inclusion, your retailer accounts are connected, and you still don’t see the movie in your Movies Anywhere library, please contact   Xfinity customer care   for assistance. I don’t see a movie I bought from another retailer in Movies Anywhere. Please contact  Movies Anywhere customer care  for assistance. I forgot my password or Xfinity ID. Xfinity's Help Center can help you find or  reset your username . The Help Center also has options for  resetting your password . Why can’t I access Movies Anywhere after moving my Comcast service to a new address? If you can’t access Movies Anywhere after a move, you may need to unlink/re-link your account. If you’re still under the 180 day re-linking restriction, contact Movies Anywhere support at (833) 466-8438 and explain that you have recently moved your service. Why am I unable to sign in to the Movies Anywhere service? If you are unable to sign in to the service after you have entered your correct username and password, visit the  Movies Anywhere Help Center  for instructions on how to recover your account. Once your account is recovered, you will be able to sign in as usual.   Additional Resources:  https://www.xfinity.com/support/articles/moviesanywhere https://www.xfinity.com/support/articles/moviesanywhere-faqs https://www.xfinity.com/hub/tv-video/movies-anywhere-comes-to-xfinity
View full article
Question   The light on my X1 box keeps flashing. What does this mean?   Answer   Below you will find a list of our X1 boxes and what the lights mean. *Note**:   Only RNG150 and XG1 TV Boxes have LED displays. Other X1 TV Box models (Xi3, Xi4, XiD and XG2) only have one power light. RNG150 and XG1 TV Boxes Device Status Power Light/LED Activity Power save mode Off Loading/rebooting Power light solid; LEDs blinking Steady/no activity Power light solid Remote control activity Green LED flashes when button pressed Recording in progress Red LED solid     Xi3, Xi4, XiD and XG2 TV Boxes Device Status Power Light Power save mode Off Loading/rebooting Slow blinking Steady/no activity Solid Remote control activity Flaring     The "Loading/Rebooting"  status on our Xi3, Xi4, XiD and XG2 devices usually occurs after an update. To view more information about our X1 lights see here: https://www.xfinity.com/support/articles/x1-led-display-guide     If you believe it may be an issue with your device, we recommend cleaning the device, ensuring it is in a well-ventilated area and rebooting the device (unplugging it from the wall outlet, wait 1 minute and then plug it back in). If you continue to experience this after rebooting the device and it occurs outside your Daily Update Time window you could also be experiencing low signal to your box or a defective device. You can test the outlet by connecting a different box there. If the issue persists with another box, you are likely in need of a technician visit. If you do not experience this issue with your other box, you likely need to replace the defective device. You can replace it by taking it to a local Xfinity store (find your local store here:  https://www.xfinity.com/support/service-center-locations/ ) or we can help you replace it by posting your request here:  https://forums.xfinity.com/t5/Customer-Service/bd-p/CustServ_CustServ     Learn how to use the Xfinity X1 On-Screen Guide to change the brightness of the   Power   button and time display lights on the front of your X1 TV Box. Device Lights To access   Device Settings: Using the remote, press the   xfinity   button. Use the   left arrow   or   right arrow   button to highlight   Settings   (the gear icon) and press   OK. Note:   If your remote does not have an   OK   button, press the raised button in the center of the directional pad.   Use the down arrow button to highlight   Device Settings   and press   OK.   Use the   down arrow   button to highlight   Device Lights   and press   OK. Select   Power Light Brightness   and press   OK.   Use the   left arrow   or   right arrow   button to select the brightness level you want, then pressOK.   Press   Exit   to finish.       To learn more about changing the time in which your update occurs see here: https://forums.xfinity.com/t5/TV/ANSWERED-How-to-change-the-Daily-Update-Time-on-your-Xfinity/ta-p/3236601     Additional Resources: What the LED Lights on Your X1 TV Box Mean Set the Brightness on Your X1 TV Box
View full article
What does the error "ref cide s0a00" mean and how to fix it?
View full article