Community Forum

ANSWERED: What is the Xfinity Stream App on Xfinity TV Partner Devices?

Comcast is working with equipment manufacturers to bring the Xfinity Stream app to compatible Roku devices, Samsung Smart TVs, LG Smart TVs and other Partner Devices. The Xfinity Stream app offers live broadcast channels, linear cable channels, cloud recordings and video on demand, all without having to rent an Xfinity TV Box from Comcast.

The Xfinity Stream app for Partner Devices is currently offered in a "beta" version that doesn't include the full set of features and functionality that comes with the Xfinity Stream app or the web portal. Future releases of the app will include additional features and functionality, as well as improved stability and optimization. When using the "beta" app, you won't be charged an "additional outlet" service charge. Pricing may change in the future.

Please note that Xfinity X1 is the best way to watch Xfinity TV, and not all features of X1 are available if you choose to use a Partner Device. See below for more information.

 

 

Frequently Asked Questions

 

Getting Started

Am I eligible to use the Xfinity Stream app on Xfinity TV Partner Devices?

  • You'll need to be subscribed to Xfinity TV and Xfinity Internet.
  • All Internet speed tiers are eligible.
  • You'll need to use a Wireless Gateway rented from Xfinity, or a retail modem that's certified to work on the Comcast network. Visit mydeviceinfo.xfinity.com for more information on compatible equipment.
Does the Xfinity Stream app for Partner Devices have the same features as Xfinity X1?
No. Currently, the Xfinity Stream app for Partner Devices doesn't support the following features:
  • Control through the X1 Voice Remote.
  • Movie and TV show rentals through Xfinity On Demand (Available on Roku; not available on Samsung Smart or LG TVs).
  • Pay Per View event rentals.
  • Xfinity apps on X1 such as Sports, Voicemail, My Account.
  • Apps such as Pandora, YouTube and Netflix. These apps may be available through the Partner Device's platform.

 

Does the Xfinity Stream app work on all streaming devices?
No. Currently, only certain devices have the Xfinity Stream app. We expect to add more equipment manufacturers and devices throughout 2019. For eligible device models, see the activation information for Roku devices and Samsung and LG devices.

Why are some models not supported?
Not all device models meet the minimum hardware requirements for the Xfinity Stream app. We're working with equipment manufacturers to bring the Xfinity Stream app to more devices and models.

I'm having trouble downloading and/or installing the Xfinity Stream app on my supported Partner Device. What should I do?
  • Check that you have a supported device model at mydeviceinfo.xfinity.com.
  • Check the firmware version of your Partner Device to make sure you're using the minimum required version.
    • To update to the latest firmware on Roku, navigate to Settings > System > System Update from the home screen, and press OK to check for updates.
    • To update the latest firmware on Samsung Smart TVs, press the Menu button on your remote control. Use the down arrow to select the Support tab, select Software Update, then select Online. As long as your Samsung device is connected to the Internet, it will connect to Samsung servers to look for an update. If there is an update available, it will start installing automatically (unless the update setting is set to manual).
    • To update to the latest firmware on LG Smart TVs, click the Home button on your remote, then click Settings (Gear icon). Navigate to All Settings > General. From here, check Allow Automatic Updates. This will ensure that you have the latest LG software installed on your device.
  • Check that your Partner Device is connected to your Xfinity Internet service. Because of the design of the Partner Device, it can't run the Xfinity Stream app unless it's connected to Xfinity Internet.

 

Do I need to rent an Xfinity TV Box for the Xfinity Stream app to work on my Partner Device?
No. If you're a new customer, you can simply choose to use your Partner Device without renting an Xfinity TV Box from Comcast.

If you're a current Xfinity TV customer and would like to use only your Partner Device instead of your rented Xfinity TV Box, you can do so, but you'll need to return your rented Xfinity TV Box by following these instructions. You can also use a combination of both rented equipment and Partner Devices in your home. The rented Xfinity TV Box will be your “primary outlet.”

For more information on the difference in features and any credits and fees associated with using a Partner Device instead of renting an Xfinity TV Box from Comcast, check out the Credits and Fees section below.

Do I need to rent an Xfinity DVR-capable TV Box to get DVR service on my Partner Device?
No. If you use a Partner Device, you can subscribe to Xfinity's DVR service without renting a DVR-capable TV Box from Comcast. You can access and manage your recordings from the Xfinity Stream app on Partner Devices.

If you're a current Xfinity TV customer with DVR and you rent an Xfinity TV Box or use a Partner Device to access the Xfinity Stream app, you can set and delete your DVR recordings directly on your Xfinity TV Box and/or your Partner Device. At this time, remote recording control is not available.

I already subscribe to Xfinity TV. If I return my Xfinity DVR-capable TV Box, will I still have access to the recordings that were stored on that box using the Xfinity Stream app?
If you're an X1 DVR customer, you'll be able to keep some of the recordings from your Xfinity DVR TV Box in the cloud and access them through the Xfinity Stream app. Legacy (non-X1) DVR customers will lose the recordings stored on legacy TV Boxes.

Can I view all my previously purchased movies and TV shows using the Xfinity Stream app on Partner Devices? What if I returned all my Xfinity TV Boxes?
Yes, you can continue to view all your previous content purchases through the Xfinity Stream app and Xfinity Stream portal, even if you return your Xfinity TV Box.

If I'm a new customer, how do I order Xfinity TV service without renting a TV Box from Comcast?
You can order Xfinity TV online at xfinity.com or by calling 1-800-xfinity to order Xfinity TV without a TV Box.

I just ordered Xfinity Internet and Xfinity TV without renting an Xfinity TV Box from Comcast. Will the technician who installs my Internet also set up my Partner Device?
No. Partner devices, like all other customer-owned and managed devices, are installed and activated by the customer. Comcast technicians won't install supported Partner Devices. For more information about setting up the Xfinity Stream app on your supported Partner Device, check the setup guide or support web page for your Partner Device.

I just ordered Xfinity TV service; can I use the Xfinity Stream app on Partner Devices before my professional installation?
No, you won't be able to access the Xfinity Stream app on Partner Devices until your Xfinity Internet is activated.

Why is Xfinity Internet required to use the Xfinity Stream app on a Partner Device?
Partner Devices need an Internet connection to run their operating systems. Since they lack the capability to connect to two different networks at the same time, they need to connect to a single device that can deliver access to both our managed cable network and the Internet at the same time. Currently, the only way to access both is through the modem or Gateway used with your Xfinity Internet service.

My Xfinity TV service is provided through the Xfinity On Campus program. Can I use the Xfinity Stream app on Partner Devices?
Yes, Xfinity On Campus customers can use the Xfinity Stream app on Partner Devices while the supported Partner Device is connected to your campus WiFi network.
  • Note: Xfinity on Campus service is currently only available on Roku devices and Samsung Smart TVs. LG Smart TVs will be supported in a future release.

I'd like to use the Xfinity Stream app, but I don't own any Partner Devices. Can I purchase a device from Comcast?
No, but you can purchase these devices at many retail and online stores.

 

 

Using the Xfinity Stream App on Partner Devices

Can I take my Partner Device to my friend's house, hotel or vacation home and access the Xfinity Stream app?
No. The Xfinity Stream app will only work if the device is connected to your Xfinity Internet in-home network through Ethernet or WiFi. If you'd like to access your favorite content when you're not connected to your Xfinity in-home network, you can use the Xfinity Stream portal online or the Xfinity Stream app on your smartphone, tablet, or computer and watch your recordings and available content over the Internet.

Does the Xfinity Stream app on Partner Devices offer parental controls?
Yes, parental controls can be customized within the Xfinity Stream app settings. Please note that if you use the Xfinity Stream app on multiple devices, you'll need to set the parental controls separately in the Xfinity Stream app for each device. For parental control instructions on the Xfinity Stream app for Partner Devices, see setting Parental Controls with the Stream app.

How many Partner Devices can I use?
Xfinity TV customers can stream to up to five devices at the same time, with a total of 45 devices registered on the account. The limit of five simultaneously streaming devices includes Partner Devices, mobile devices (iPad, tablets, phones), and computers. Xfinity Instant TV customers can stream to up to two devices at the same time.

Does placement of the device affect my streaming experience?
Yes. The WiFi signal strength at the device can affect streaming, so the device should be placed where your in-home WiFi signal is strong.

 

 

Credits and Fees

Is there an additional charge for using a Partner Device?
There's no additional charge for using the Xfinity Stream app on Partner Devices. All other fees associated with your service will still apply, except during the beta trial, we're waiving the "additional outlet" service charge if you use the Stream app on a Partner Device. Pricing may change in the future.

If the cost of renting the first Xfinity TV Box is included in my package price, do I get a credit if I do not rent an Xfinity TV Box and use a Partner Device instead?
If your package price includes the cost of the first rented Xfinity TV Box, you'll get a credit for use of a Partner Device on your primary outlet (assuming you have no rented Xfinity TV Boxes). If you're an existing customer who has an Xfinity TV Box, you'll need to return your equipment to Comcast to receive this credit.

If your equipment rental is charged separately in your Xfinity TV package, you won't be charged for use of the Xfinity Stream app on a Partner Device on your primary outlet.

Does streaming using the Xfinity Stream app on a Partner Device count against my Internet data usage?
No. The goal of using the app on your Partner Device is to give you more options outside of our rented TV Boxes to access your full TV service within your home. The service delivered through the Xfinity Stream app is not an Internet service, so our data usage plans don't apply.

However, video services that are delivered over the Internet, like TV Everywhere content accessed via the Xfinity Stream app and web portal or content from NBC.com or the NBC and NBC Sports apps, are treated exactly the same way as any other Internet-delivered services, like Netflix, Hulu, or Amazon, and are subject to any data usage plans that might apply.

Additional Resources

Xfinity Stream App on Xfinity TV Partner Devices FAQs

Version history
Revision #:
9 of 9
Last update:
‎09-16-2019 11:08 AM
Updated by:
 
Labels (1)
Contributors