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ANSWERED: What is the Xfinity Stream App on Xfinity TV Partner Devices?

Comcast is collaborating with equipment manufacturers to bring the Xfinity Stream app to compatible Roku devices, Samsung Smart TVs and other Partner Devices. The Xfinity Stream app delivers live broadcast channels, linear cable channels, cloud recordings and video on demand, all without the need to rent an Xfinity TV Box from Comcast.

The Xfinity Stream app is currently offered in a "beta" version that does not include the full set of features and functionality included in the Xfinity Stream app for mobile devices and web portal. Future releases of the app will include additional features and functionality, as well as improved stability and optimization. When using the "beta" app, you will not be charged an "additional outlet" service charge. Pricing may change in the future.

Please note that we continue to believe Xfinity X1 is the best way to watch Xfinity TV, and not all features of X1 are available if you choose to use a Partner Device. For more information, please see below.

 

Frequently Asked Questions

Getting Started

Am I eligible to use the Xfinity Stream app on Xfinity TV Partner Devices?
  • Customers must subscribe to Xfinity TV and Xfinity Internet.
  • All Internet speed tiers are eligible.
  • Customers must use a Wireless Gateway rented from Xfinity or bring a retail modem that is certified to work on the Comcast network. Please visit mydeviceinfo.xfinity.com for more information on compatible equipment.
Does the Xfinity Stream app for Partner Devices have the same features as Xfinity X1?
No. Currently, the Xfinity Stream app for Partner Devices does not support the following features:
  • Control through the X1 Voice Remote
  • Movie and TV Show rentals through Xfinity On Demand
  • Pay Per View event rentals
  • Xfinity Apps on X1 such as Sports, Voicemail, My Account
  • Apps such as Pandora, YouTube and Netflix (however these apps may be available through the Partner Device's platform)
Does the Xfinity Stream app work on all streaming devices?
No. Currently only certain devices have the Xfinity Stream app. We anticipate adding more equipment manufacturers and devices during 2018. For eligible device models, see the activation information for Roku devices and Samsung devices.

Why are some models not supported?
Not all device models meet the minimum hardware requirements for the Xfinity Stream app. We are working hard with equipment manufacturers to bring the Xfinity Stream app to additional devices and models.

I am having trouble downloading and/or installing the Xfinity Stream app on my supported Partner Device. What should I do?
  • Please verify that you have a supported device model.
  • Please check the firmware version of your Partner device to ensure you are using the minimum required version.
    • To update to the latest firmware on Roku, navigate to Settings > System > System Update from the home screen, and press OK to check for updates.
    • To update the latest firmware on Samsung Smart TVs, press the Menu button on your remote control. Use the down arrow to select the Support tab, select Software Update then select Online. As long as your Samsung device is connected to the Internet, it will connect to the Samsung servers to look for an update. If there is an update available, it will begin installing automatically.
  • Verify that your Partner Device is connected to your Xfinity Internet service. Due to the design of the Partner Device, it cannot operate the Xfinity Stream app unless it is connected to Xfinity Internet.
Do I need to rent an Xfinity TV Box for the Xfinity Stream app to work on my Partner Device? 
No. If you are a new customer, you can simply opt to use your Partner Device without renting an Xfinity TV Box from Comcast.

If you are a current Xfinity TV customer and would like to solely use your Partner Device instead of your rented Xfinity TV Box, you can do so but will need to return your rented Xfinity TV Box by following these instructions. You may also use a combination of both rented equipment and Partner Devices in your home; the rented Xfinity TV Box will be treated as your “primary outlet.”

For more information on the difference in features and any credits and fees associated with using a Partner Device instead of renting a TV Box from Comcast, please refer to the Credits and Fees section below.

Do I need to rent an Xfinity DVR-capable TV Box to get DVR service on my Partner Device?
No. If you use a Partner Device, you can subscribe to the Xfinity DVR service without renting a DVR-capable TV Box from Comcast. You can access and manage your recordings from the Xfinity Stream app on Partner Devices.

If you are a current Xfinity TV customer with DVR and you rent an Xfinity TV Box or use a Partner Device to access the Xfinity Stream app, you can set and delete your DVR recordings directly on your Xfinity TV Box and/or your Partner Device. At this time, remote recording control is not available.

I already subscribe to Xfinity TV. If I return my Xfinity DVR-capable TV Box, will I still have access to the recordings that were stored on that box using the Xfinity Stream app? 
If you are an X1 DVR customer, you will be able to retain some of the recordings from your Xfinity DVR TV Box in the cloud and access them through the Xfinity Stream app. Legacy (non-X1) DVR customers will lose the recordings stored on legacy TV Boxes.

Can I view all my previously purchased movies and TV shows using the Xfinity Stream app on Partner Devices? What if I returned all my Xfinity TV Boxes?
Yes, you can continue to view all of your previous content purchases through the Xfinity Stream app and Xfinity Stream portal. This remains true even if you return your Xfinity TV Box.

If I am a new customer, how do I order Xfinity TV service without renting a TV Box from Comcast?
You can order Xfinity TV online at xfinity.com or call 1-800-xfinity to order Xfinity TV without a TV Box.

I just ordered Xfinity Internet and Xfinity TV without renting an Xfinity TV Box from Comcast. Will the technician who installs my Internet also set up my Partner device?
No. Partner devices, like all other customer-owned and managed devices, are installed and activated by the customer. Comcast technicians will not install supported Partner Devices. For more information about setting up the Xfinity Stream app on your supported Partner Device, please consult the setup guide or support web page for your Partner Device.

I just ordered Xfinity TV service; can I use the Xfinity Stream app on Partner Devices prior to my professional installation?
No, you will not be able to access the Xfinity Stream app on Partner Devices until your Xfinity Internet is activated.

Why is Xfinity Internet required to use the Xfinity Stream app on a Partner Device?
Partner Devices need an Internet connection to run their operating system. Since they lack the capability to connect to two different networks at the same time, they must connect to a single device that can deliver access to both our managed cable network and the Internet simultaneously. Currently, the only way to access both at the same time is through the modem or gateway used with your Xfinity Internet service.

My cable TV service is provided through the Xfinity On Campus program. Can I use the Xfinity Stream app on Partner Devices?
Yes, Xfinity On Campus customers can use the Xfinity Stream app on Partner Devices while the supported Partner Device is connected to your campus Wi-Fi network.
  • Note: Xfinity on Campus service is currently only available on Roku devices. Samsung Smart TVs will be supported in a future release.

I'd like to use the Xfinity Stream app, but I don't own a Partner Device. Can I purchase a device from Comcast?
No; however, you can purchase these devices at many retail and online stores.

Using the Xfinity Stream App on Partner Devices

Can I take my Partner Device to my friend's house, hotel or vacation home and access the Xfinity Stream app?
No. The Xfinity Stream app will only work if the device is connected to your Xfinity Internet in-home network through Ethernet or Wi-Fi. If you would like to access your favorite content when you are not connected to your Xfinity in-home network, you can use the Xfinity Stream portal on your web browser or the Xfinity Stream app on your smartphone, tablet, or computer to watch your recordings and available content over the Internet.

Does the Xfinity Stream app on Partner Devices offer parental controls?
Yes, parental controls can be customized within the Xfinity Stream app settings. Please note, if you use the Xfinity Stream app on multiple devices you will need to set the parental controls separately in the Xfinity Stream app for each device. For parental control instructions on the Xfinity Stream app for Partner Devices, see setting Parental Controls with the stream app.

How many Partner Devices can I use?
Xfinity TV customers can stream to up to five devices simultaneously, with a total of 45 devices registered on the account. The limit of five simultaneously streaming devices includes Partner Devices, mobile devices (iPad, tablets, phones), and computers. Xfinity Instant TV customers can stream to up to two devices simultaneously.

Does placement of the device impact my streaming experience?
Yes, the Wi-Fi signal strength at the device can impact streaming. Therefore, the Roku device should be placed where your in-home Wi-Fi signal is strong.

Credits and Fees

Is there an additional charge for using a Partner Device?
There is no additional charge for using the Xfinity Stream app on Partner Devices. All other fees associated with your service will still apply, except during the beta trial, we are waiving the "additional outlet" service charge if you use the Stream app on a Partner Device. Pricing may change in the future.

If the cost of renting the first Xfinity TV Box is included in my package price, do I get a credit if I do not rent an Xfinity TV Box and use a Partner Device instead? 
If your package price includes the cost of the first rented Xfinity TV Box, you will receive a credit for use of a Partner Device on your primary outlet (assuming you have no rented Xfinity TV Boxes). If you are an existing customer who has an Xfinity TV Box, you must return your equipment to Comcast to receive this credit.

If your equipment rental is charged separately in your Xfinity TV package, you will not be charged for use of the Xfinity Stream app on a Partner Device on your primary outlet.

Does streaming using the Xfinity Stream app on a Partner Device count against my Internet data usage?
No. The goal of using the app on your Partner Device is to give you more options outside of our rented TV Boxes to access your full TV service within your home. The service delivered through the Xfinity Stream app is not an Internet service, so our data usage plans don't apply.

However, video services that are delivered over the Internet, like TV Everywhere content accessed via the Xfinity Stream app and portal or content from NBC.com or the NBC and NBC Sports apps, are treated exactly the same way as any other Internet-delivered services like Netflix, Hulu, or Amazon, and are subject to any data usage plans that might apply.
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