How do I get Xfinity Flex?
The easiest way to get Xfinity Flex is by visiting xfinity.com/flex and selecting Get Flex. You can also order Xfinity Flex by calling 1-800-xfinity or visiting an Xfinity Store. The Xfinity Flex TV Box is owned by Comcast and leased to you month-to-month. The first Xfinity Flex TV Box is included with your Internet service and is 4K UHD-ready. Each additional box is currently $5 per month.
How do I set up Xfinity Flex?
Plug the Xfinity Flex streaming TV Box into a TV and follow the prompts to activate and connect it to the Internet. See the Flex Activation Process.
Do I need an Xfinity xFi Gateway to get Flex or can I use my own modem??
We recommend using an xFi Gateway to use features like our Xfinity xFi digital dashboard right on your TV, but you can choose to use your own modem instead.
What can I expect after I order Xfinity Flex?
You should get your Xfinity Flex streaming TV Box within three to five business days. Just follow the instructions in the kit and you'll be up and running in no time. You'll need the phone number associated with your account, so have that handy. Learn more about how to activate your Xfinity Flex streaming TV Box.
Where do I find content on Xfinity Flex?
You’ll be prompted to connect your favorite apps like Netflix and Amazon as soon as you activate Xfinity Flex. You can also use your voice to find things like “HBO,” “YouTube,” and “Free Movies.”
What content is on Xfinity Flex?
Xfinity Flex allows users to access Netflix, YouTube, Amazon Prime Video, Starz and HBO, plus thousands of free movies and TV shows. New content is being added daily.
Can I watch live TV?
Broadcast TV (e.g., NBC, CBS, ABC and Fox) and cable networks (e.g., CNN, ESPN and HGTV) are not included with Xfinity Flex. If you'd like to watch live TV and gain access to Cloud DVR to record shows, as well as an On Demand library with over 100,000 movies and shows, then Xfinity X1 is the best service for you.
Can I use a DVR?
No, DVR service isn't available with Xfinity Flex. If you're interested in DVR service to record your favorite live shows and movies, we recommend an Xfinity TV package with X1.
Can I buy movies and TV series?
Yes. You can find your Purchases on the Flex home screen or by saying “Purchases” into your Voice Remote.
I have a 4K TV. Does Xfinity Flex support 4K UHD streaming?
Yes! The Xfinity Flex streaming TV Box supports 4K UHD streaming and provides access to 4K titles and content. 4K UHD content can be found using Prime Video, YouTube and Netflix currently, and more content will be added in the future. You need to have a 4K-compatible TV as well as, in some cases like Netflix, a 4K subscription.
I currently subscribe to Netflix. Can I keep watching on Xfinity Flex using my existing login information?
Yes. You'll be asked to sign in once you open the Netflix app on Xfinity Flex.
I currently subscribe to HBO, Cinemax, Showtime, Starz and/or Epix online. Can I continue watching on Xfinity Flex using my existing credentials?
No, you'll need to cancel your existing subscription and purchase these services through Comcast in order to access them on your Xfinity Flex device.
If I cancel Xfinity Flex, will I lose my Internet service?
No, canceling Xfinity Flex will have no effect on your Xfinity Internet service. However, you're required to return your Flex TV Box.
How does xFi work with Xfinity Flex?
Control your Xfinity xFi service on Xfinity Flex - know what devices are online and pause WiFi access during family time. Xfinity Flex automatically connects to the Internet using xFi.
Does all my Xfinity Flex content, including content from Comcast/NBCUniversal and my Xfinity Home Camera feeds, count against my broadband usage?
Xfinity Flex is an Internet-only service, meaning all usage on Xfinity Flex is streamed over the Internet. Video (including from Comcast and NBCUniversal), music, web cameras and the Xfinity Flex guide itself - all of these will count toward your Internet usage. You can check your data usage in the Account section on Xfinity Flex.
Why should I subscribe to Xfinity Flex?
Xfinity Flex offers access to top streaming services, free movies and TV shows on demand, access to the award-winning Voice Remote, home automation capabilities and more. Plus, your first Xfinity Flex device is included with your Xfinity Internet, and any additional devices are only $5 each.
I have a Roku/Fire TV/Smart TV. Why should I get Xfinity Flex?
Xfinity Flex is a 4K-capable device that allows you to search your entire entertainment library with the award-winning Voice Remote, without switching apps or inputs. You can control your Xfinity xFi service to know what devices are online and pause WiFi access during family time - plus, you can access 24/7 customer service if you ever need it.
How is Xfinity Flex different from X1?
Xfinity Flex is for streaming-only customers not interested in "cable TV," allowing for a new way to stream apps in one place and providing flexibility, control and value. If you're interested in the top live broadcast and cable networks, a Cloud DVR to record shows, an On Demand library with over 100,000 choices, the X1 Sports App for scores and live games from all the major sports leagues and 200+ live channels to go in the Stream app, Xfinity X1 is the best choice for you - the premium home entertainment experience.
Can I use the Xfinity Stream app with Xfinity Flex?
Yes, you can watch purchased and/or rented content and premium subscriptions when you log into the Xfinity Stream app with your Xfinity ID and password.
I am an X1 customer and I want Flex for a spare room. How do I get that extra device?
Xfinity Flex won't work in your home if you already have X1, but we can give you another X1 box for your spare room.
How do I return my Flex equipment?
Go to xfinity.com/returns, and you’ll see a list of all the Xfinity equipment on your account.
Select your Flex box, and then you’ll be given two return options:
For additional information on Xfinity Flex see here: