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ANSWERED: What is Xfinty Flex and how does it work

Flex Home Screen.jpg

 

Xfinity Flex is the most flexible way to customize and stream what you love all in one place - your TV. And now, Xfinity Flex is available to Xfinity Internet non-TV customers across the Comcast footprint!

With Xfinity Flex you’ll be able to stream more than 10,000 free movies and shows (including live TV), access premium subscriptions like Netflix, Amazon Prime Video, HBO and Showtime, and rent or purchase top movies and shows - all without switching apps or inputs, and with one-stop search and control thanks to our award-winning Voice Remote.

Flex customers can also access their music choices, like Pandora, iHeartRadio and XITE. Certain features included with other Xfinity services are integrated, too, like pausing WiFi and setting parental controls through xFi, as well as managing your home security system and accessing camera feeds through Xfinity Home.

Xfinity Flex is available at just $5 a month/device. To purchase Xfinity Flex, go to xfinity.com/flex and select Get Flex. You can also purchase Flex by calling 1-800-xfinity or visiting a retail store.*

* Xfinity Internet customers in the states of Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia and West Virginia who wish to sign up for Xfinity Flex service must sign up online at xfinity.com/flex. At this time, customers in the above states cannot sign up for Xfinity Flex over the phone or at an Xfinity Store.


Xfinity Flex Overview

Xfinity Flex automatically connects to your xFi Gateway, so you can quickly access your favorite services and manage your WiFi - all from one simple menu.

All content on Flex will be available in 4K Ultra High Definition (HD), from ad-free shows and movies to subscription streaming.

Additionally, you'll be able to use the award-winning Voice Remote (available free of charge) with Flex, so you can simply say "Weather" or "Watch Game of Thrones" into your remote instead of navigating through apps and channels.

Other features included with Flex:
  • No long-term commitment. Cancel anytime.
  • Easy to set up and use. Simply plug it in and it auto-connects to your Xfinity Internet.
  • 24/7 customer service if you ever need it.

 

 

Eligibility Requirements

To be eligible for Xfinity Flex, you'll need:
  • A subscription to Xfinity Internet
  • A TV with an available HDMI Port.
  • A Streaming TV Box (Xi6 device). You can purchase a maximum of two Streaming TV Boxes online, or three over the phone or at an Xfinity Store ($5/month per device).
  • A leased xFi Gateway (eligible models include Arris 1682G, Arris TG3482G Cisco 3941T or Technicolor CGM4140COM).

**Note**: The Cisco 3939 xFi Gateway is not compatible for Xfinity Flex at this time.


Included with Flex

Movies and shows available On Demand:
  • Thousands of top movies and shows you can rent or buy.
  • Today in Video clips and Watchable Videos. Learn more about Today in Video and Watchable.

 

Easy access to your service through our Xfinity apps:
  • My Account
  • Xfinity xFi
  • Purchase xFi Pods (directly through your Streaming TV Box!)
  • Xfinity Home

 

Enjoy your favorite streaming services:
  • Amazon Prime Video*
  • Netflix*
  • YouTube
  • ESPN3 - hundreds of free college sports and more
  • Tubi - thousands of free movies and TV shows
  • Pluto TV - over 100 free live Internet channels
  • Xumo - over 100 free live Internet channels
  • Pandora*
  • iHeartRadio
  • NPR One
  • YouTube Kids

 

Subscribe to premium networks:
  • HBO
  • Showtime
  • Cinemax
  • EPIX and more
*Can sign-in to existing subscription.


Installation

After you purchase Xfinity Flex, your Streaming TV Box will automatically connect to your Xfinity Internet service once plugged in.

You should receive your new wireless Streaming TV Box within three to five business days. Just follow the instructions in the kit and you'll be up and running in no time. You'll need the phone number associated with your account when you activate the device, so have that handy.

As you activate your TV Box, watch for tips and tricks to help you get the most of your experience - how to find content, set up xFi, stay in control of your home and more.
Activation


Self-Install Kit Content

Xfinity Flex can be installed via Self-Install Kit only, which includes:
  • Streaming TV Box (Xi6)
  • Xfinity X1 Voice Remote (XR15)
  • Power cable
  • HDMI cable

 

 

Activation Process

  1. Power on the device.
    The initial screen greets the user in several languages
    A screen informs the user that the TV Box will be updated over the next 19 minutes 
  2. Select your language.
    A prompt to choose between English and Spanish is displayed 
  3. Enter the last four digits of the phone number associated with your Xfinity account.
    A screen prompt asks for the primary account phone number's last four digits 
  4. The Streaming TV Box will verify your account information.
    The screen informs the user that their information is being verified 
  5. Create or select a name for your Streaming TV Box.
    An option to name the TV after a number of household rooms is displayed
    A screen confirms that the TV has been named 
  6. The Streaming TV Box will optimize for audio and video.
    A screen informs the user that it is optimizing the surround sound
    A screen informs the user that it is optimizing the HD video 
  7. The X1 Tips & Tricks page will appear. Scroll using the left and right arrow buttons on your remote to read through the tutorial. Click Let’s Get Started once you’re ready to start using your Xfinity Flex TV Box.
    An X1 Tips & Tricks screen displays several popular movies, a search field, and a right arrow on the edge of the screen
    An X1 Tips & Tricks screen offers advice on personalizing a home network
    An X1 Tips & Tricks screen informs the user about their numerous movie choices
    An X1 Tips & Tricks screen informs the user how to stay informed about local information
    An X1 Tips & Tricks screen offers help on using a Voice Remote 
  8. Your TV Box is now ready to use.
    A home screen for the TV Box is displayed
In most cases, the Streaming TV Box will automatically find and connect to the in home WiFi network. If that option is not available, a pairing screen will be presented. Follow these instructions to pair a Streaming TV Box to the home WiFi network.


Frequently Asked Questions

How do I purchase Xfinity Flex?
The easiest way to purchase Xfinity Flex is by visiting xfinity.com/flex and selecting Get Flex. Most customers will also be able to purchase Xfinity Flex by calling 1-800-xfinity or visiting a retail store.

Note: Xfinity Internet customers in the states of Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia and West Virginia, who wish to sign up for Xfinity Flex service must sign up online at xfinity.com/flex. At this time customers in the above states cannot sign up for Xfinity Flex over the phone or at an Xfinity Store.

How do I set up Xfinity Flex?
Your Xfinity Flex TV Box will automatically connect to your Xfinity Internet service once plugged in. See the Flex Activation Process for instructions.

What can I expect after I order Xfinity Flex online?
You should receive your new wireless streaming TV Box within three to five business days. Just follow the instructions in the kit and you'll be up and running in no time. You'll need the phone number associated with your account, so have that handy.

As you activate your TV Box, watch for tips and tricks to help you get the most of your experience - how to find content, set up xFi, stay in control of your home, and more.

Where do I find content on Xfinity Flex?
You’ll be prompted to connect your favorite apps like Netflix and Amazon as soon as you activate Xfinity Flex. You can also use your voice to find things like “HBO,” “YouTube,” and “Free Movies.”

What content is on Xfinity Flex?
Xfinity Flex allows users to access Netflix, YouTube, Amazon Prime Video and HBO, plus, thousands of free movies, TV shows and live streaming TV. New content is being added daily.

Can I watch live TV?
No, but you can watch live streaming channels. Go to the Live NOW tab to launch the app for watching channels including Sports with ESPN3, Xumo, Pluto and more.

Can I use a DVR?
No, DVR service isn't available with Xfinity Flex.

If I buy a movie or TV series, where can I find it?
Select the Library section and scroll down to My Purchases.

Where do I find content on Xfinity Flex?
You’ll be prompted to connect your favorite apps, like Netflix and Amazon, as soon as you activate Xfinity Flex. You can also use your Voice Remote to find things like “HBO,” “YouTube,” and “Free Movies." A great place to find TV Shows, Movies, Genres, Live TV and Networks is in the Watch section.

I have a 4K TV. Does Xfinity Flex support 4K UHD streaming?
Yes! The Xfinity Flex Streaming TV Box supports 4K UHD streaming and provides access to 4K titles and content. 4K UHD content can be found using Prime Video, YouTube, and Netflix currently, and more content will be added in the future. You need to have a 4K compatible TV as well as, in some cases like Netflix, a 4K subscription.

I currently subscribe to Netflix. Can I continue watching on Xfinity Flex using my existing credentials?
Yes, you will be prompted to sign in once you open the Netflix app on Xfinity Flex.

I currently subscribe to HBO, Cinemax, Showtime and/or Epix online, can I continue watching on Xfinity Flex using my existing credentials?
No, you will need to cancel your existing subscription and purchase these services through Comcast in order to access them on your Xfinity Flex device.

If I cancel Xfinity Flex, will I lose my Internet service?
No, canceling Xfinity Flex will have no effect on your Xfinity Internet service.

How does xFi work with Xfinity Flex?
Control your Xfinity xFi service on Xfinity Flex - know what devices are online and pause WiFi access during family time. Xfinity Flex automatically connects to the Internet using xFi.

Does all my Xfinity Flex content, including content from Comcast/NBCUniversal and my Xfinity Home Camera feeds, count against my broadband usage?
Xfinity Flex is an Internet-only service, meaning all usage on Xfinity Flex is streamed over the internet - video, (including from Comcast and NBCUniversal), music, web cameras and the Xfinity Flex guide itself - all of these will count toward a customer’s Internet usage. A customer can check their data usage in the Account section on Xfinity Flex.

Why should I subscribe to Xfinity Flex?
Xfinity Flex offers access to top streaming services, free movies and TV shows on demand, access to the award-winning Voice Remote, home automation capabilities and more - all for $5 per month.

I have or I'm thinking about buying a Roku/Fire TV/Apple TV. How is Xfinity Flex different?
Xfinity Flex has no long-term commitment - you can cancel anytime. It is easy to set-up and easy to use. Simply plug it in and it auto-connects to your Xfinity Internet. In addition to top streaming apps like Netflix, Amazon, and HBO, you can stream thousands of free movies, TV shows and live TV. Additionally, Xfinity features like pausing WiFi and setting parental controls through xFi are integrated, as well as managing your home security system and accessing camera feeds through Xfinity Home.

I have a Roku/Fire TV/Smart TV. Why should I get Xfinity Flex?
Xfinity Flex allows you to search your entire entertainment library without switching apps or inputs with the award-winning Voice Remote. You can control your Xfinity xFi service and know what devices are online and pause WiFi access during family time and access 24/7 customer service if you ever need it.

How is Xfinity Flex different from X1?
Xfinity Flex is for streaming-only customers not interested in "Cable TV," allowing for a new way to stream your apps in one place and provides flexibility, control and value. If you are interested in the top live broadcast and cable networks, a Cloud DVR to record shows, an on demand library with over 100,000 choices, the X1 Sports App for scores and live games from all the major sports leagues, and 200+ live channels to go in the Stream app - Xfinity X1 is the best choice for you - the premium home entertainment experience.

 

 

For additional information on Xfinity Flex see here: 

https://www.xfinity.com/learn/flex

https://www.xfinity.com/support/articles/xfinity-flex-overview

https://www.xfinity.com/support/articles/flex-activation-process

https://www.xfinity.com/support/articles/xfinity-flex-faqs

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