Easy access to your service through our Xfinity apps:
Enjoy your favorite streaming services:
Subscribe to premium networks:
How do I purchase Xfinity Flex?
The easiest way to purchase Xfinity Flex is by visiting xfinity.com/flex and selecting Get Flex. Most customers will also be able to purchase Xfinity Flex by calling 1-800-xfinity or visiting a retail store.
Note: Xfinity Internet customers in the states of Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia and West Virginia, who wish to sign up for Xfinity Flex service must sign up online at xfinity.com/flex. At this time customers in the above states cannot sign up for Xfinity Flex over the phone or at an Xfinity Store.
How do I set up Xfinity Flex?
Your Xfinity Flex TV Box will automatically connect to your Xfinity Internet service once plugged in. See the Flex Activation Process for instructions.
What can I expect after I order Xfinity Flex online?
You should receive your new wireless streaming TV Box within three to five business days. Just follow the instructions in the kit and you'll be up and running in no time. You'll need the phone number associated with your account, so have that handy.
As you activate your TV Box, watch for tips and tricks to help you get the most of your experience - how to find content, set up xFi, stay in control of your home, and more.
Where do I find content on Xfinity Flex?
You’ll be prompted to connect your favorite apps like Netflix and Amazon as soon as you activate Xfinity Flex. You can also use your voice to find things like “HBO,” “YouTube,” and “Free Movies.”
What content is on Xfinity Flex?
Xfinity Flex allows users to access Netflix, YouTube, Amazon Prime Video and HBO, plus, thousands of free movies, TV shows and live streaming TV. New content is being added daily.
Can I watch live TV?
No, but you can watch live streaming channels. Go to the Live NOW tab to launch the app for watching channels including Sports with ESPN3, Xumo, Pluto and more.
Can I use a DVR?
No, DVR service isn't available with Xfinity Flex.
If I buy a movie or TV series, where can I find it?
Select the Library section and scroll down to My Purchases.
Where do I find content on Xfinity Flex?
You’ll be prompted to connect your favorite apps, like Netflix and Amazon, as soon as you activate Xfinity Flex. You can also use your Voice Remote to find things like “HBO,” “YouTube,” and “Free Movies." A great place to find TV Shows, Movies, Genres, Live TV and Networks is in the Watch section.
I have a 4K TV. Does Xfinity Flex support 4K UHD streaming?
Yes! The Xfinity Flex Streaming TV Box supports 4K UHD streaming and provides access to 4K titles and content. 4K UHD content can be found using Prime Video, YouTube, and Netflix currently, and more content will be added in the future. You need to have a 4K compatible TV as well as, in some cases like Netflix, a 4K subscription.
I currently subscribe to Netflix. Can I continue watching on Xfinity Flex using my existing credentials?
Yes, you will be prompted to sign in once you open the Netflix app on Xfinity Flex.
I currently subscribe to HBO, Cinemax, Showtime and/or Epix online, can I continue watching on Xfinity Flex using my existing credentials?
No, you will need to cancel your existing subscription and purchase these services through Comcast in order to access them on your Xfinity Flex device.
If I cancel Xfinity Flex, will I lose my Internet service?
No, canceling Xfinity Flex will have no effect on your Xfinity Internet service.
How does xFi work with Xfinity Flex?
Control your Xfinity xFi service on Xfinity Flex - know what devices are online and pause WiFi access during family time. Xfinity Flex automatically connects to the Internet using xFi.
Does all my Xfinity Flex content, including content from Comcast/NBCUniversal and my Xfinity Home Camera feeds, count against my broadband usage?
Xfinity Flex is an Internet-only service, meaning all usage on Xfinity Flex is streamed over the internet - video, (including from Comcast and NBCUniversal), music, web cameras and the Xfinity Flex guide itself - all of these will count toward a customer’s Internet usage. A customer can check their data usage in the Account section on Xfinity Flex.
Why should I subscribe to Xfinity Flex?
Xfinity Flex offers access to top streaming services, free movies and TV shows on demand, access to the award-winning Voice Remote, home automation capabilities and more - all for $5 per month.
I have or I'm thinking about buying a Roku/Fire TV/Apple TV. How is Xfinity Flex different?
Xfinity Flex has no long-term commitment - you can cancel anytime. It is easy to set-up and easy to use. Simply plug it in and it auto-connects to your Xfinity Internet. In addition to top streaming apps like Netflix, Amazon, and HBO, you can stream thousands of free movies, TV shows and live TV. Additionally, Xfinity features like pausing WiFi and setting parental controls through xFi are integrated, as well as managing your home security system and accessing camera feeds through Xfinity Home.
I have a Roku/Fire TV/Smart TV. Why should I get Xfinity Flex?
Xfinity Flex allows you to search your entire entertainment library without switching apps or inputs with the award-winning Voice Remote. You can control your Xfinity xFi service and know what devices are online and pause WiFi access during family time and access 24/7 customer service if you ever need it.
How is Xfinity Flex different from X1?
Xfinity Flex is for streaming-only customers not interested in "Cable TV," allowing for a new way to stream your apps in one place and provides flexibility, control and value. If you are interested in the top live broadcast and cable networks, a Cloud DVR to record shows, an on demand library with over 100,000 choices, the X1 Sports App for scores and live games from all the major sports leagues, and 200+ live channels to go in the Stream app - Xfinity X1 is the best choice for you - the premium home entertainment experience.
For additional information on Xfinity Flex see here: