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xr2 remote

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xr2 remote

when trying to raise volume the remote button turns red and remote will not respond to any input. Have to remove battery and wait a few seconds to replace to get remote to respond. This seems to occur only when adjusting the volume, not every time but often enough to be very annoying. Any suggestions?

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Re: xr2 remote


dozermike5 wrote:

when trying to raise volume the remote button turns red and remote will not respond to any input. Have to remove battery and wait a few seconds to replace to get remote to respond. This seems to occur only when adjusting the volume, not every time but often enough to be very annoying. Any suggestions?


I would take the remote to a local Service Center and swap it out for a new one....   Service Center locations can be found here:  http://customer.xfinity.com/service-center-locations