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New Poster

xfinity tv

Trying to watch a series in xfinity tv, and cannot get video to resume past the first break of commercials...commercials keep replaying.

Problem Solver

Re: xfinity tv

So is this on the cable box (via On Demand) or online (one of Xfinity's web sites) or on a mobile app?

New Poster

Re: xfinity tv

Every time that I watch a video that has commercials this is what happens:
 
When the commercial ends, it always always jumps right to the end of the video. So it is impossible to watch any videos straight through using Xfinity.
 
This is a poorly programmed system that does not allow you to pick up a video where the commercial breaks in. I am planning on cancelling my Xfinity TV package since it does not work.
Contributor

Re: xfinity tv

Can you let us know which video you're having troubles watching? If you can post the URL from the video, we can look into it. On occasion we have with bad ads or poorly encoded videos.

 

If you can give us a few more details, we can dive into the problem.

 

Thanks!

 - Jessica