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xfinity tv won't load selection

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New Poster

xfinity tv won't load selection

xfinitytv will allow me to browse movies/shows, but when i make a selection to play on my laptop it won't actually load the show/movie.  it just advances to the black screen with "loading video" and "the show's name" with the flashing dots that make you think something's happening...but the show never plays.

 

very annoying.

 

anyone else know how to get past this issue?  does something need to be updated?  

Silver Problem Solver

Re: xfinity tv won't load selection

Can you be more specific?  There are several ways to watch.

 

https://tv.xfinity.com/recordings

 

https://tv.xfinity.com/browse/node/6807410201603750170/

 

https://tv.xfinity.com/listings/movies


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
New Poster

Re: xfinity tv won't load selection

he's asking for more info but there is none no matter what selection it is recorded, on-demand, live none get past that channel load screen. also there is no error code either


RobertWy wrote:

Can you be more specific?  There are several ways to watch.

 

https://tv.xfinity.com/recordings

 

https://tv.xfinity.com/browse/node/6807410201603750170/

 

https://tv.xfinity.com/listings/movies