Community Forum

xfinity player

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Highlighted
New Poster

xfinity player

i am trying to watch a tv series on the computer and when i do it says that i need to download the new xfinity player.  How do i do that? 

 

 

Tags (1)
Official Employee

Re: xfinity player


juliemoore wrote:

i am trying to watch a tv series on the computer and when i do it says that i need to download the new xfinity player.  How do i do that? 

 

 


What TV show are you trying to watch? Please post the link.

 

Also, please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

New Poster

Re: xfinity player

I too am having the same problem

 

 

My Device Information My Zip Code: 01860 My Cable Provider: Comcast Amesbury Digital My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: True Facebook Queue Syncing: false Facebook Connect: False My public IP address: 76.24.156.233 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Win64; x64; Trident/5.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; AlexaToolbar/amzni-3.0; Tablet PC 2.0; .NET4.0E) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: Unknown My flash version: 11.1 r102 Javascript: enabled Cookies: enabled

 

Official Employee

Re: xfinity player


theirwin3 wrote:

I too am having the same problem

 

 

My Device Information My Zip Code: 01860 My Cable Provider: Comcast Amesbury Digital My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: True Facebook Queue Syncing: false Facebook Connect: False My public IP address: 76.24.156.233 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Win64; x64; Trident/5.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; AlexaToolbar/amzni-3.0; Tablet PC 2.0; .NET4.0E) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: Unknown My flash version: 11.1 r102 Javascript: enabled Cookies: enabled

 


Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Also, what videos are you trying to watch?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe