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voice remote - volume works but nothing else works

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voice remote - volume works but nothing else works

I have two xfinity voice remotes. It works on the TV in the bedroom but not the den room (it has worked for the past 6 months without any issues). I have changed the battery. The volume works but nothing else works. I have unplugged the power of the cable box and it still doesn't work. I have also moved the box away from the TV and it still doesn't work. Anyone suggestions on what I can do? Thanks in advance.

Silver Problem Solver

Re: voice remote - volume works but nothing else works

Re-pair the remotes.

https://www.xfinity.com/support/cable-tv/remote-program-the-xr2-or-xr5-to-aim-anywhere/


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.