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tv's freezing

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tv's freezing

I've about had it, this may be my last try before switching cable providers.  For over 2 weeks and several phone calls, my extra boxes are freezing up.  Not the main X1 dvr box in our living room, but the others.  We just got them about a month ago.  No one seems to be able to fix it and I keep getting the run around.  I've read other threads but don't see any that pertain to my issue......FRUSTRATED!!!!

Silver Problem Solver

Re: tv's freezing

 Give us the model of all your boxes. This is most likely connection issues. The XiD boxes are known to have an issue like this.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Official Employee

Re: tv's freezing

Hi, shariinva - There is a connection issue between your main box and secondary boxes. I see you have a tech visit scheduled for tomorrow, please let me know how it goes. Thank you!

Official Employee

Re: tv's freezing

@shariinva - How was your tech visit?