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tv picture frozen samsung smart tv

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Re: tv picture frozen samsung smart tv


PatriciaMills wrote:

tv picture frozen on samsung smart tv


Does your television work off the antenna for local stations? Can you play movies off a Blu-ray player? Can you use the You Tube app off the Broadband?

If these don't work the problem is with the television. Read the Samsung manual and directions that came with the tv. The is a menu under Support to allow Samsung to trouble-shoot your television over the Internet.

 

If those work then you may not be set up correctly for the cable-box. Comcast can help you there.

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I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: tv picture frozen samsung smart tv

What happens when you reset the box(unplug power and plug it back in)?
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Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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tv picture frozen samsung smart tv

tv picture frozen on samsung smart tv