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the picture on all channels except 703 started tiling/freezing and the sound disappeared.

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the picture on all channels except 703 started tiling/freezing and the sound disappeared.

Why is it that I pay the same amount as everyone else for cable tv and we have to put up with 

the picture on all channels  started tiling/freezing and the sound disappeared. . The same happened last night. Both times I chatted with support and the person last night suggested the DVR/cable box was bad. I exchanged it Still the same problem.

 

 and am close to cancelling since the support people obviously have no idea how to fix it.

 

I saw some posts on similar issues, but no suggestion on how to actually go about getting this resolved. A technician coming during the day won't see the problem. 

 

this has been going on for years now with no help to fix the problem.   I called Steve Ragsdale in decatur Il who never calls me back.  What the heck do we do?  Cancal?

Official Employee

Re: the picture on all channels except 703 started tiling/freezing and the sound disappeared.

 

Hi k9training, I can assist you with getting your TV issues resolved. Can you please send me a private message with your full address, account number, and the name on the account by clicking my name (ComcastAmir) and then clicking "private message me"?