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setup button missing

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setup button missing

Missing setup button on new controller. Cannot set captions.
Official Employee

Re: setup button missing


@rogergb wrote:
Missing setup button on new controller. Cannot set captions.

If you're referring to the XR15, you don't need Setup, you can either

-arrow down, arrow left to CC or

-press the B button and press OK to toggle On or Off

-use the voice command and say "Closed Caption" and it will turn On


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Silver Problem Solver

Re: setup button missing


@rogergb wrote:
Missing setup button on new controller. Cannot set captions.

https://www.xfinity.com/support/articles/get-to-know-xr11-remote

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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