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remote non responsive xr5v4-r

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remote non responsive xr5v4-r

its happened before and eventually comes around and i can get it working again. this time it is not responding to anything i do. has working batteries, i've tried the setup button then the xfinity button. ive unplugged the reciever from the cable box and i've done a factory reset. this remote is just not responding to anything so far. suggestions please?

Official Employee

Re: remote non responsive xr5v4-r


cinderh wrote:

its happened before and eventually comes around and i can get it working again. this time it is not responding to anything i do. has working batteries, i've tried the setup button then the xfinity button. ive unplugged the reciever from the cable box and i've done a factory reset. this remote is just not responding to anything so far. suggestions please?


The best thing you can do is swap out both of your RNG150 boxes for XG2 and XiD boxes and upgrade your remotes to XR11. The XR5 are too dependent on the dongle attached. The XG2 and XiDs have features the RNG150 doesn't.