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regarding 12-04-17 software update

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regarding 12-04-17 software update

This question is in regards to a system update that began on Saturday 12-2-17; my TV still shows "welcome.Powering up. This may takea few minutes. Then static and a static screen are on tap for the next minute or so; and then the screen will go blank and come back to the "Welcome. Powering up.This may take a few minutes." Then more noisy static. 

     My cable box power light flashes during this time.  An update should not take this long, should it?? 

Official Employee

Re: regarding 12-04-17 software update

No it shouldn’t, swap it out, the box isn’t pulling an IP address
Official Employee

Re: regarding 12-04-17 software update

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.